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Entry Level Remote Customer Support Representative Jobs in Edmonton, AB

Globe Life

Be Seen First

Remote Customer Support and Sales Representative

Edmonton, AB · Remote

$60K - $80K/yr

Our Mission We connect with individuals to support them in ensuring their financial future ... Educating customers about their benefit coverages and providing them with policy solutions that ...

New

Harris

(Remote) Support Analyst

Edmonton, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

Harris

(Remote) Support Analyst

Edmonton, AB · Remote

Customer issues can span application functionality, data, integrations, environments, databases ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

theITSC

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Sales Representative (Remote)

Edmonton, AB · Remote

CA$60K - CA$75K/yr

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped ... This is a fully remote position. What you'll do: Client Account Representatives participate in the ...

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Entry Level Remote Customer Support Representative information

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Edmonton, AB?

For Entry Level Remote Customer Support Representative jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Support Representative jobs in Edmonton, AB look for?

The top searched job categories for Entry Level Remote Customer Support Representative jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Entry Level Remote Customer Support Representative jobs?

Cities near Edmonton, AB with the most Entry Level Remote Customer Support Representative job openings:

Entry Level Remote Customer Support Representative jobs near you

Remote Customer Support and Sales Representative

Edmonton, AB • Remote

Globe Life
Insurance Services • 1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

168th of 312 rated insurance

People enjoy working here

Good employer

Paid breaks

Learn more about Globe Lifeexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Our Mission

We connect with individuals to support them in ensuring their financial future. Something that will make life better, building trust through every interaction. As we grow, we’re looking for motivated individuals to rise, excel, and thrive in a fully flexible, remote environment. 


Key Responsibilities

  • Schedule and conduct virtual consultations (via Zoom or phone)
  • Educating customers about their benefit coverages and providing them with policy solutions that meet their needs.
  • Assist clients in transaction processing, and account information updates as required.
  • Participate in team meetings, training sessions, and coaching.


Requirements

  • Prior experience in customer service and sales is ideal, but not required
  • Strong communication and interpersonal skills with the ability to build rapport with clients.
  • Self-motivated and able to thrive in a fully remote work environment.
  • Computer literacy and strong internet connection.


Compensation and Benefits

  • Earnings: $60,000 – $80,000 annually plus weekly bonuses
  • Competitive Compensation: Commission-based and Performance-based team bonus incentives
  • Unionized: UFCW (BC, AB, SK & MB) and Unifor (ON & NL)
  • Work From Home: Complete flexibility to work remotely
  • Flexible Hours: Tailor your working hours to fit your lifestyle
  • Training: Dedicated mentorship and hands-on guidance
  • Promotion: Opportunities for management and leadership positions
  • Events & Travel: Quarterly incentive trips and yearly paid convention

Interview Process

A member of our hiring team will reach out to schedule you for our initial company overview webinar. This session will cover our company culture, role specifics, and training programs to help you decide if we are the right fit for your career goals. Once completed, a senior manager will schedule a virtual 1 on 1 final interview.

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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