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Entry Level Remote Customer Support Representative Jobs in Braintree, MA

American Income Life

Entry-Level Remote Sales

Miami, FL · On-site +1

... represent the New England division of American Income Life, a leading provider of supplemental ... Coach and support a team of agents to reach and exceed performance goals * Lead by example through ...

Getaway

Remote Customer Representative

Boston, MA · Remote

$17.50 - $23.75/hr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Remote Customer Representative

Boston, MA · Remote

$30K - $50K/yr

As a Customer Representative, you will play a key role in supporting clients throughout their ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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Entry Level Remote Customer Support Representative information

See Braintree, MA salary details

$10

$19

$27

How much do entry level remote customer support representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level remote customer support representative in Braintree, MA is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Braintree, MA?

For Entry Level Remote Customer Support Representative jobs in Braintree, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Support Representative jobs in Braintree, MA look for?

The top searched job categories for Entry Level Remote Customer Support Representative jobs in Braintree, MA are:

What cities near Braintree, MA are hiring for Entry Level Remote Customer Support Representative jobs?

Cities near Braintree, MA with the most Entry Level Remote Customer Support Representative job openings:

Entry Level Remote Customer Support Representative jobs near you
Infographic showing various Entry Level Remote Customer Support Representative job openings in Braintree, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,740 per year, or $19.1 per hour.

Entry-Level Remote Sales

American Income Life

Cumberland, RI • Remote

Full-time

Posted 6 days ago

American Income Life Insurance rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

111th of 315 rated insurance

Job description

Remote Benefits & Client Support Representative (Entry-Level)
Location: Remote (U.S.)
Schedule: Full-Time | Flexible Hours

About the Opportunity

We're growing our remote team and seeking motivated individuals who enjoy helping others and are looking for long-term career growth. In this role, you'll connect with clients virtually, educate them on available benefits, and provide ongoing support. No previous experience is necessary—we offer comprehensive training, mentorship, and opportunities to advance into leadership positions.

Ideal Candidate

  • Excellent communication and interpersonal skills
  • Self-motivated with a willingness to learn
  • Positive, professional attitude
  • Comfortable working independently in a remote environment
  • Interested in developing leadership skills and growing within the company

Why Join Our Team?

  • No experience required—we train the right people
  • Opportunities for rapid career growth
  • Supportive team culture with ongoing mentorship
  • Meaningful work helping individuals and families understand their benefit options

Apply Today

If you're looking for a flexible remote opportunity with room to grow, we'd love to hear from you. Submit your application today or reach out to learn more and schedule a brief introductory interview.

Requirements

  • Meet with clients virtually to discuss available benefit options
  • Assist families in understanding and enrolling in eligible programs
  • Deliver exceptional customer service and build lasting client relationships
  • Coordinate appointments and maintain accurate client records
  • Follow a proven system with guidance from experienced mentors

Benefits

  • 100% remote work with a flexible schedule
  • Continuous mentorship
  • Weekly coaching, team meetings, and professional development
  • Career advancement opportunities based on performance
  • Recognition programs and performance-based bonuses


What American Income Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom