ZipRecruiter

Log In

3

Entry Level Remote Customer Service Representative Jobs in Westfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexera

Entry Level Remote Sales Role

Hartford, CT · Remote

$1.5K - $5.3K/wk

About this role We are hiring entry-level Financial Sales Consultants to join our remote team. In ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Insurance Sales

Hartford, CT · Remote

$1.5K - $3.2K/wk

About this role We're hiring entry-level Financial Sales Consultants for our remote team. You'll ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsEntry Level Remote Customer Service Representative JobsEntry Level Remote Customer Service Representative Jobs in Westfield, MA

Entry Level Remote Customer Service Representative information

See Westfield, MA salary details

$10

$19

$28

How much do entry level remote customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level remote customer service representative in Westfield, MA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does an entry level remote customer service representative do?

An Entry Level Remote Customer Service Representative assists customers by answering inquiries, resolving issues, and providing information about products or services, all from a remote location. They typically communicate with customers via phone, email, or chat, and use company software to track interactions and solutions. This role is ideal for those new to customer service and offers the flexibility to work from home while gaining valuable experience in communication and problem-solving.

What are the key skills and qualifications needed to thrive as an entry level remote customer service representative, and why are they important?

To thrive as an Entry Level Remote Customer Service Representative, you need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is typically required. Outstanding problem-solving abilities, patience, and the ability to work independently distinguish top performers in this role. These skills and qualities are crucial for delivering efficient, positive customer experiences and effectively resolving issues in a remote environment.

What are some common challenges faced by entry level remote customer service representatives, and how can they be managed?

Entry Level Remote Customer Service Representatives often face challenges such as managing high call or chat volumes, staying motivated while working independently, and effectively communicating without in-person cues. To manage these, it’s helpful to establish a structured daily routine, make use of collaboration tools to stay connected with your team, and actively seek feedback from supervisors. Building strong time-management skills and participating in regular team meetings can also help overcome feelings of isolation and keep you aligned with company goals.

What is the difference between Entry Level Remote Customer Service Representative vs Entry Level Remote Customer Support Specialist?

AspectEntry Level Remote Customer Service RepresentativeEntry Level Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; technical knowledge optional
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Employer & Industry UsageRetail, telecom, e-commerce companiesTech companies, software providers, electronics brands
Search & Comparison IntentCustomer service roles, entry-level support jobsTechnical support, product assistance roles

While both roles are entry-level remote positions involving customer interaction, the Customer Service Representative focuses on general inquiries and account issues, whereas the Customer Support Specialist provides technical or product-specific assistance. Understanding these differences helps job seekers target the right position based on their skills and interests.

What are popular job titles related to Entry Level Remote Customer Service Representative jobs in Westfield, MA?

For Entry Level Remote Customer Service Representative jobs in Westfield, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Service Representative jobs in Westfield, MA look for?

The top searched job categories for Entry Level Remote Customer Service Representative jobs in Westfield, MA are:

What cities near Westfield, MA are hiring for Entry Level Remote Customer Service Representative jobs?

Cities near Westfield, MA with the most Entry Level Remote Customer Service Representative job openings:

Entry Level Remote Customer Service Representative jobs near you

Remote Customer Service Representative (Connecticut Residents Only)

Expivia Interaction Marketing

Hartford, CT • Remote

$18 - $19.50/hr

Full-time

Medical

Re-posted 23 days ago

Job description

Remote Customer Service Representative

Remote | Connecticut Residents Only

Pay: $18.00-$19.50 per hour
Schedule: Full-Time | Monday - Friday | 8:30 AM - 5:00 PM

No Cold Calling No Sales Paid Training

100% Remote

Connecticut Residents Only


Work From Home. Help Others. Grow With Expivia.

At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day.


We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.


Why You'll Love Working at Expivia

100% Remote Position
Competitive Pay: $18.00-$19.50 per hour
Paid Training from Day One
Health Insurance Available
Paid Holidays
Supportive Leadership & Team Environment
Ongoing Coaching & Development
Career Growth Opportunities


What You'll Do

As a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources.


Your responsibilities will include:

  • Professionally answer inbound customer inquiries.
  • Listen carefully to understand each customer's needs.
  • Provide accurate information and connect customers with available community resources.
  • Research programs and services to best assist callers.
  • Accurately document customer interactions.
  • Maintain confidentiality while following company procedures.
  • Deliver an outstanding customer experience on every interaction.


What We're Looking For

We're looking for people who are:

  • Passionate about helping others.
  • Excellent communicators and active listeners.
  • Patient, empathetic, and solution-oriented.
  • Comfortable using multiple computer applications.
  • Dependable, organized, and detail-oriented.
  • Self-motivated and successful working remotely.


Minimum Qualifications

  • High School Diploma or GED required.
  • Must currently reside in the state of Connecticut.
  • Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication skills.
  • Reliable high-speed internet and a dedicated, distraction-free home workspace.


Ready to Join Expivia?

If you're looking for more than just a job-if you're looking for an opportunity to make a difference while building a career with a company that values its employees-we'd love to meet you.


Apply today and start your next chapter with Expivia Interaction Marketing Group.

Apply