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Entry Level Remote Customer Service Representative Jobs in Normal, IL

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Entry Level Remote Customer Service Representative information

See Normal, IL salary details

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How much do entry level remote customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for entry level remote customer service representative in Normal, IL is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Remote Customer Service Representative vs Entry Level Remote Customer Support Specialist?

AspectEntry Level Remote Customer Service RepresentativeEntry Level Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; technical knowledge optional
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Employer & Industry UsageRetail, telecom, e-commerce companiesTech companies, software providers, electronics brands
Search & Comparison IntentCustomer service roles, entry-level support jobsTechnical support, product assistance roles

While both roles are entry-level remote positions involving customer interaction, the Customer Service Representative focuses on general inquiries and account issues, whereas the Customer Support Specialist provides technical or product-specific assistance. Understanding these differences helps job seekers target the right position based on their skills and interests.

What does an Entry Level Remote Customer Service Representative do?

An Entry Level Remote Customer Service Representative assists customers by answering inquiries, resolving issues, and providing information about products or services, all from a remote location. They typically communicate with customers via phone, email, or chat, and use company software to track interactions and solutions. This role is ideal for those new to customer service and offers the flexibility to work from home while gaining valuable experience in communication and problem-solving.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Customer Service Representative, and why are they important?

To thrive as an Entry Level Remote Customer Service Representative, you need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is typically required. Outstanding problem-solving abilities, patience, and the ability to work independently distinguish top performers in this role. These skills and qualities are crucial for delivering efficient, positive customer experiences and effectively resolving issues in a remote environment.

What are some common challenges faced by Entry Level Remote Customer Service Representatives, and how can they be managed?

Entry Level Remote Customer Service Representatives often face challenges such as managing high call or chat volumes, staying motivated while working independently, and effectively communicating without in-person cues. To manage these, it’s helpful to establish a structured daily routine, make use of collaboration tools to stay connected with your team, and actively seek feedback from supervisors. Building strong time-management skills and participating in regular team meetings can also help overcome feelings of isolation and keep you aligned with company goals.
What are the most commonly searched types of Remote Customer Service Representative jobs in Normal, IL? The most popular types of Remote Customer Service Representative jobs in Normal, IL are:
What are popular job titles related to Entry Level Remote Customer Service Representative jobs in Normal, IL? For Entry Level Remote Customer Service Representative jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Customer Service Representative jobs in Normal, IL look for? The top searched job categories for Entry Level Remote Customer Service Representative jobs in Normal, IL are:
What cities near Normal, IL are hiring for Entry Level Remote Customer Service Representative jobs? Cities near Normal, IL with the most Entry Level Remote Customer Service Representative job openings:
Entry Level Remote Customer Service Representative jobs near you

Outside Sales Representative

Dry Pro Basement Systems

Bloomington, IL • Remote

$100/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 hours ago

Job description

Are you driven by results, energized by facetoface selling, and motivated by uncapped earning potential?

At Groundworks, North America's leader in foundation Solutions, our Outside Sales Representatives don't just sell a service-they deliver real solutions that protect what matters most to our customers: their homes. Backed by industryleading training, cuttingedge technology, and an internationally recognized home services brand, you'll build trusted relationships, lead consultations in the field, earn uncapped commission, while driving your career growth. If you thrive on independence, accountability, and winning, this role isbuilt for you.

As an Outside Sales Representative at Groundworks, you are a key driver of our success and the face of our industry-leading brand.

In this consultative, in-home sales role, you will meet directly with homeowners to assess their needs, perform detailed inspections, and design customized foundation repair and water management solutions using our proven systems and services.

This opportunity is built for ambitious, customer-focused professionals who are driven to perform at a high level. You'll have the autonomy to build your own book of business backed by the resources, reputation and operational support of a global market leader.

Unleash Your Potential

Full-Time, W-2 position

Manage and grow your sales territory

Uncapped earning potential - Avg. $100-150k

Top performers exceeded average earnings - $200-600k

Training pay $750 p/week

Company-generated leads - no cold calling required

Increased commission on self-generated business

Self-generation training: clover, trade shows, lunch and learns, networking

Company car and fuel card eligibility

Clear advancement pathways - promote from within led culture

Comprehensive technical training to ensure success

What You'll Do

Travel remotely within sales territory to conduct in-home inspections

Utilize warm pre-qualified leads to develop and maintain a book of business

Diagnose and educate homeowners on the issues they have in their home and provide solution options

Estimate the repairs and provide homeowners with generated job proposals

Close sales with customers in the home

Maintain relationships with customers while tracking sales lead pipeline

Report to home branch for Sales team initiatives and meetings

What You Bring

Entrepreneurial attitude focused on driving performance and customer satisfaction

1-2 years of sales experience preferred but not required

Experience in a commission, B2C or in-home sales environment is a plus

Experience in construction or home improvement is a plus

Benefits Overview

Equity Ownership

401k with Company match

Health, Vision, Dental, Long/Short Term Disability, Life Insurance (US)

Enhanced Benefit Options Available (CA)

What We Offer:

  • Uncapped commission ($100-150k avg. with Top Performers earning $200-600K)

  • Best-in-class training program with training pay ($750/week)

    • This role requires travel for a mandatory 3week regional training class. Travel accommodations will be provided.

  • Company-generated leads - no cold calling required!

  • Company vehicle eligibility based on performance

  • Performance opens doors to elite recognition, trips & events

  • Annual Tribe Appreciation Tour, holiday & volunteer events

  • Upward mobility - we promote from within 80% of the time

  • When you win, you own it-our Employee Ownership Program lets you share the upside

  • Tuition Reimbursement Program - we invest in your development!

  • US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave

  • Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance

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