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Entry Level Remote Customer Service Representative Jobs in West Virginia

shentel

Customer Service & Sales Representative

Omar, WV · Remote

$80K - $100K/yr

Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio Schedule: Full-time What You'll Do As a Customer Service Representative, you'll be the first ...

InsuraTec

Sales Representative (Remote)

Huntington, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Clarksburg, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Hurricane, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Charleston, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Vienna, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Fairmont, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Beckley, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

InsuraTec

Sales Representative (Remote)

Morgantown, WV · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

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Entry Level Remote Customer Service Representative information

What does an entry level remote customer service representative do?

An Entry Level Remote Customer Service Representative assists customers by answering inquiries, resolving issues, and providing information about products or services, all from a remote location. They typically communicate with customers via phone, email, or chat, and use company software to track interactions and solutions. This role is ideal for those new to customer service and offers the flexibility to work from home while gaining valuable experience in communication and problem-solving.

What are the key skills and qualifications needed to thrive as an entry level remote customer service representative, and why are they important?

To thrive as an Entry Level Remote Customer Service Representative, you need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is typically required. Outstanding problem-solving abilities, patience, and the ability to work independently distinguish top performers in this role. These skills and qualities are crucial for delivering efficient, positive customer experiences and effectively resolving issues in a remote environment.

What are some common challenges faced by entry level remote customer service representatives, and how can they be managed?

Entry Level Remote Customer Service Representatives often face challenges such as managing high call or chat volumes, staying motivated while working independently, and effectively communicating without in-person cues. To manage these, it’s helpful to establish a structured daily routine, make use of collaboration tools to stay connected with your team, and actively seek feedback from supervisors. Building strong time-management skills and participating in regular team meetings can also help overcome feelings of isolation and keep you aligned with company goals.

What is the difference between Entry Level Remote Customer Service Representative vs Entry Level Remote Customer Support Specialist?

AspectEntry Level Remote Customer Service RepresentativeEntry Level Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; technical knowledge optional
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Employer & Industry UsageRetail, telecom, e-commerce companiesTech companies, software providers, electronics brands
Search & Comparison IntentCustomer service roles, entry-level support jobsTechnical support, product assistance roles

While both roles are entry-level remote positions involving customer interaction, the Customer Service Representative focuses on general inquiries and account issues, whereas the Customer Support Specialist provides technical or product-specific assistance. Understanding these differences helps job seekers target the right position based on their skills and interests.

What are the most commonly searched types of Remote Customer Service Representative jobs in West Virginia?

The most popular types of Remote Customer Service Representative jobs in West Virginia are:

What are popular job titles related to Entry Level Remote Customer Service Representative jobs in West Virginia?

For Entry Level Remote Customer Service Representative jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Service Representative jobs in West Virginia look for?

The top searched job categories for Entry Level Remote Customer Service Representative jobs in West Virginia are:

What cities in West Virginia are hiring for Entry Level Remote Customer Service Representative jobs?

Cities in West Virginia with the most Entry Level Remote Customer Service Representative job openings:

Entry Level Remote Customer Service Representative jobs near you

Customer Service & Sales Representative

shentel

Omar, WV • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

78th of 99 rated telecommunications companies

Job description

Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio


Schedule: Full-time

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.

Compensation & Earning Potential

  • Base Pay: $15+ per hour
  • Commission Opportunity with Multipliers
  • Estimated Total Earnings: $42,000–$60,000+ annually
  • Top Performers earn around $80,000 - $100,000 annually

Schedule Expectations:

 

We know that work-life balance is important to you and your family!

  • Monday–Friday: 10:30 AM – 7:00 PM
  • Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
  • Overtime required monthly with the opportunity for additional overtime
  • Schedules are provided in advance

Remote Work Expectations

  • Dedicated, private workspace required
  • High-speed wired internet (no Wi-Fi-only or satellite connections)
  • Company-provided equipment
  • Paid training with full attendance required

 

What We’re Looking For

  • 1+ year customer service or call center experience
  • Strong communication and problem-solving skills
  • Ability to navigate multiple systems and handle high call volume
  • Comfortable identifying sales opportunities while supporting customers
  • Self-motivated and able to work independently

Why Join Us

  • Robust earning potential
  • Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
  • Paid training and ongoing development
  • Supportive team environment
  • Opportunity to grow into advanced roles
  • Discounted Shentel services in specific areas

Our Mission

We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself.  We offer our employees a competitive benefits package and a winning culture.  With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!

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