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Entry Level Remote Customer Service Rep Jobs in California

GTT, LLC

Customer Service Representative

Irvine, CA · Remote

$22 - $24/hr

Remote Contract Details * Position Type: Contract * Contract Duration: 3 months * Pay range: $22 ... The CSR must project a professional company image and provide superior customer service by ...

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Entry Level Remote Customer Service Rep information

What is the difference between Entry Level Remote Customer Service Rep vs Customer Support Specialist?

AspectEntry Level Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; may require additional product knowledge
Work EnvironmentRemote, home-basedRemote or in-office, depending on company
Industry UsageCommon in retail, telecom, e-commerceUsed across tech, SaaS, and service industries
Search IntentJob seekers looking for entry-level remote customer support rolesCandidates seeking specialized customer support roles with more product knowledge

The Entry Level Remote Customer Service Rep typically handles basic customer inquiries and issues remotely, requiring minimal experience. Customer Support Specialists often have more in-depth product knowledge and handle more complex issues. Both roles are remote-friendly and widely used across industries, but the Customer Support Specialist may require additional training or experience.

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The most popular types of Remote Customer Service Rep jobs in California are:

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For Entry Level Remote Customer Service Rep jobs in California, the most frequently searched job titles are:

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What cities in California are hiring for Entry Level Remote Customer Service Rep jobs?

Cities in California with the most Entry Level Remote Customer Service Rep job openings:

Entry Level Remote Customer Service Rep jobs near you

Customer Service Representative Remote

SeniorHealthPro

Los Angeles, CA • Remote

$17.25 - $23.50/hr

Full-time

Posted 20 days ago

Job description

Summary

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Responsibilities

  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Research, prioritize and resolve customer issues in a timely and accurate fashion.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers politely and professionally.
  • Track and follow up all customer requests promptly.
  • Maintain broad knowledge of all company products, services, and promotions.
  • Identify and implement a new process plan to improve customer support service.
  • Manage a large volume of customer calls in a friendly and courteous manner.
  • Provide outstanding customer service.
  • Greet and address customers in a friendly and respectful way.
  • Maintain procedures and processes for first-level problem determination.
  • Work with product and sales teams to address and resolve customer issues efficiently.
  • Return customer calls promptly to ensure customer satisfaction.

Requirements

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Professional telephone manner and email etiquette
  • Ability to properly use a web browser
  • Good problem-solving skills
  • Must be a team player
  • Good PC & data entry skills
  • Strong interpersonal skills
  • Requires high school education or general education degree (GED).
  • Minimum of one (1) year use of Microsoft Excel and Outlook.
  • Minimum of two (2) years of customer service experience.

Apply