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Accounting Student

Oakville, ON

CA$19.57 - CA$28.69/hr

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and ...

Accounting Student

Oakville, ON

CA$19.57 - CA$28.69/hr

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and ...

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Call Center Agent - Bilingual (un)

Call Center Agent - Bilingual (un)

Johnson Controls

Richmond Hill, ON • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Johnson Controls rating

8.0

Company rating: 8.0 out of 10

Based on 396 frontline employees who took The Breakroom Quiz

132nd of 529 rated manufacturers


Job description

Join Our Team as a Bilingual Monitoring Center Agent (Full-Time, Permanent - Entry-Level Night Shift)

Location: Toronto, ON

We're a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we'd love to meet you.

This is an entry-level position for the night shift. Ideal for candidates looking to start or grow their career in a stable, mission-driven environment.

What You'll Do

As a Monitoring Center Agent, you'll be at the heart of our operations-responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You'll handle inbound and outbound calls, follow clear procedures, and help ensure safety and peace of mind for our clients.

Your responsibilities include:

Responding quickly and accurately to alarm signals and phone calls

Monitoring security systems and video surveillance

Dispatching emergency services when needed

Documenting activity and following standard procedures

Supporting customers and technicians with professionalism

Working with a team that values precision and calm under pressure

What We Offer

We believe in rewarding your work and supporting your well-being:

Competitive hourly pay

Evening, night & weekend premium: +$1.50/hour

Overtime pay: 1.5x or 2x depending on schedule

Statutory holiday pay: 1.5x or option to take a paid day off later

6 paid personal days per year

Flexible shift trading options

Comprehensive benefits:

o Medical, dental, vision insurance

o Pension plan & retirement savings

o Life & disability insurance

o Employee Assistance Program

Global career growth opportunities

What We're Looking For

We're seeking bilingual (French/English) candidates who are calm, focused, and ready to work in a fast-paced environment.

Required:

High school diploma or GED

Bilingual in French and English

Willingness to work days, evenings, or nights (rotating weekends)

Preferred:

Call center or security experience

Strong communication and typing skills (25+ WPM)

Comfortable with computers and multitasking

Able to stay composed in potential emergency situations

Training Provided

We offer a 4-6 week paid training program on a daytime schedule to set you up for success.

Pay Range: 24$ hourly rate determined by the CBA/rate sheet. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.


What Johnson Controls employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US