Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward ...
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward ...
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward ...
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward ...
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Equifax rating
7.6
Based on 25 frontline employees who took The Breakroom Quiz
Job description
Job Summary:
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.
Responsibilities:
• Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders
• Identify trends and suggest improvements in products and processes
• Documenting clear and precise steps in troubleshooting
• Provide excellent customer service supporting Windows and Linux-based applications
Qualifications:
Required:
• Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders
• Identify trends and suggest improvements in products and processes
• Documenting clear and precise steps in troubleshooting
• Provide excellent customer service supporting Windows and Linux-based applications
• High school diploma required
• At least 1 year of experience with Bomgar, PuTTY, WinSCP
Preferred:
• A computer networking or related degree
• CompTIA Network+ or A+ Certification
• At least 1 year of experience with a ticket system, Service Now preferred
• At least 2-4 years of experience solving system and network issues, preferably in a call center or support center environment
Company:
Equifax is a data, analytics, and technology company for automotive, healthcare, and insurance industries. Founded in 1899, the company is headquartered in Atlanta, USA, with a team of 10001+ employees. The company is currently Late Stage.
Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.
Responsibilities:
• Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders
• Identify trends and suggest improvements in products and processes
• Documenting clear and precise steps in troubleshooting
• Provide excellent customer service supporting Windows and Linux-based applications
Qualifications:
Required:
• Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders
• Identify trends and suggest improvements in products and processes
• Documenting clear and precise steps in troubleshooting
• Provide excellent customer service supporting Windows and Linux-based applications
• High school diploma required
• At least 1 year of experience with Bomgar, PuTTY, WinSCP
Preferred:
• A computer networking or related degree
• CompTIA Network+ or A+ Certification
• At least 1 year of experience with a ticket system, Service Now preferred
• At least 2-4 years of experience solving system and network issues, preferably in a call center or support center environment
Company:
Equifax is a data, analytics, and technology company for automotive, healthcare, and insurance industries. Founded in 1899, the company is headquartered in Atlanta, USA, with a team of 10001+ employees. The company is currently Late Stage.
About Equifax
Sourced by ZipRecruiter
As a global data, analytics, and technology company, we play an essential role in the economy by helping companies in diverse industries such as automotive, communications, utilities, financial services, fintech, healthcare, insurance, mortgage, professional services, retail, e-commerce, and government agencies, make critical decisions with greater confidence.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US
Year founded
1899