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Entry Level Lock Desk Analyst Jobs (NOW HIRING)

Service Desk Analyst l

Pittsburgh, PA · On-site

$20 - $27.25/hr

... Desk Analyst I will be the primary point of contact for client technical support, focusing on ... entry-level IT certifications (e.g., CompTIA A+) • Experience working in a ticket-based support ...

New

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

Service Desk Analyst l

Youngstown, OH · On-site

$19.25 - $26.25/hr

... Service Desk Analyst I will serve as a primary point of contact for client technical support ... entry-level IT certifications (e.g., CompTIA A+) • Experience working in a ticket-based support ...

New

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... From entry-level employees to senior leaders, we believe there's always room to learn. We offer ...

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40431 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

Service Desk Analyst or Lead

Atlanta, GA

$19.75 - $27/hr

Service Desk Analyst I Customer: APS - IT 130 Trinity Ave SW 1st Floor Atlanta, Georgia 30303-0000 ... Experience supporting classroom technology or instructional applications preferred * Entry-level ...

Minimum two years experience lock desk related role(s). * Knowledge of the mortgage lifecycle preferred. * Finance, Accounting, Analytics skills strongly preferred. * Passion for delivering excellent ...

Service Desk Analyst l

Pittsburgh, PA

$20 - $27.25/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ... Industry-recognized entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ...

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Entry Level Lock Desk Analyst information

See salary details

$14

$24

$35

How much do entry level lock desk analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for entry level lock desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Lock Desk Analyst jobs? The most popular types of Lock Desk Analyst jobs are:

Service Desk Analyst l

RedHelm

Pittsburgh, PA • On-site

$20 - $27.25/hr

Full-time

Posted 2 days ago


Job description

Job Summary:
RedHelm is redefining what it means to be a technology partner, delivering industry-leading cybersecurity and IT services. The Service Desk Analyst I will be the primary point of contact for client technical support, focusing on incident resolution and maintaining service quality and customer satisfaction.
Responsibilities:
• Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system
• Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software
• Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments
• Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions
• Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems
• Identify, document, and escalate issues that exceed defined scope following established procedures
• Execute documented scripts, workflows, and standard operating procedures
• Provide end users with guidance aligned to security best practices and internal documentation
• Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required
Qualifications:
Required:
• Strong customer service orientation with the ability to remain professional under pressure
• Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users
• Attention to detail in documentation and ticket notes
• Ability to follow defined processes while managing multiple tasks in a fast-paced environment
• Willingness to learn, accept feedback, and develop technical skills over time
• Experience providing end-user technical support in a professional environment
• Basic troubleshooting of Windows and macOS operating systems
• Familiarity with user account management in Active Directory and cloud identity platforms
• Basic understanding of TCP/IP networking and wired/wireless connectivity
• Ability to support common business applications, VPN clients, and virtual desktop environments
• Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security
• High school diploma or equivalent required
• Participation in an on-call or after-hours support rotation may be required
• Valid driver's license and reliable transportation may be required
• Periodic local travel to client locations may be required based on business needs
• Must be able to successfully pass state and federal background checks
Preferred:
• Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
• Experience working in a ticket-based support or service desk environment
• Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered
Company:
RedHelm provides IT consulting, cloud, cybersecurity, integration, and managed support services for enterprise modernization. Founded in 2003, the company is headquartered in Pittsburgh, USA, with a team of 201-500 employees. The company is currently Growth Stage.