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Entry Level It Diploma Jobs (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

High school diploma or equivalent. * Minimum 1 year of experience providing IT help desk, service ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Gifthealth

IT Support Specialist I

Mesa, AZ · On-site

$54K - $64K/yr

High school diploma or equivalent. (Required) * Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred) * Experience: * 0 - 2 years of ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA

High school diploma or equivalent. * Minimum 1 year of experience providing IT help desk, service ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Gifthealth Inc

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

High school diploma or equivalent. (Required) * Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred) * Experience: * 0 - 2 years of ...

Gifthealth Inc

IT Support Specialist I

Mesa, AZ · On-site

$54K - $64K/yr

High school diploma or equivalent. (Required) * Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred) * Experience: * 0 - 2 years of ...

Gifthealth

IT Support Specialist I

Columbus, OH · On-site

$54K - $64K/yr

High school diploma or equivalent. (Required) * Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred) * Experience: * 0 - 2 years of ...

RedHelm

Service Desk Analyst l

Pittsburgh, PA

$19.25 - $26.25/hr

Industry-recognized entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ... High school diploma or equivalent required Information Security Commitment This role operates ...

RedHelm

Service Desk Analyst l

Pittsburgh, PA · On-site

$20 - $27.25/hr

Industry-recognized entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ... High school diploma or equivalent required Information Security Commitment This role operates ...

RedHelm

Service Desk Analyst l

Columbus, OH

$19.75 - $27/hr

Industry-recognized entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ... High school diploma or equivalent required Information Security Commitment This role operates ...

RedHelm

Service Desk Analyst l

Youngstown, OH

$19.25 - $26.25/hr

Industry-recognized entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ... High school diploma or equivalent required Information Security Commitment This role operates ...

kgs

NOC Technician Tier 1

Washington, DC

High school diploma or GED equivalent * 1-2 years of experience in IT support, help desk, NOC, or ... CompTIA A+, Network+, or similar entry-level IT certification * 2-3 years of experience in a NOC or ...

New

kgs

NOC Technician Tier 1

Washington, DC

High school diploma or GED equivalent * 1-2 years of experience in IT support, help desk, NOC, or ... CompTIA A+, Network+, or similar entry-level IT certification * 2-3 years of experience in a NOC or ...

New

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All JobsEntry Level It Diploma Jobs

Entry Level It Diploma information

What is the difference between Entry Level IT Diploma vs Help Desk Technician?

AspectEntry Level IT DiplomaHelp Desk Technician
Required CredentialsIT diploma or certificateOften an IT diploma or related certification
Work EnvironmentEducational settings, training programsHelp desk, technical support centers
Employer & Industry UsageTraining providers, entry-level rolesIT support companies, corporate IT departments
Search & Comparison IntentLearning pathways, entry-level qualificationsTechnical support roles, job requirements

While an Entry Level IT Diploma provides foundational knowledge and certifications for starting an IT career, a Help Desk Technician role involves applying those skills in real-world technical support scenarios. The diploma prepares candidates for entry-level positions, whereas the Help Desk Technician is a specific job title often requiring the skills gained from such a diploma.

How can I start an IT career with no experience?

Entry level IT positions often require basic knowledge of computer hardware, software, and networking. Gaining certifications like CompTIA A+ or Network+ can improve your chances, and practical experience through internships, volunteering, or personal projects can help demonstrate your skills to employers.

What is the easiest entry-level IT job to get?

An entry-level IT support specialist or help desk technician is often considered the easiest IT job to obtain, as it typically requires basic technical knowledge, troubleshooting skills, and customer service abilities. These roles often require certifications like CompTIA A+ and involve working in a fast-paced environment with standard hardware and software issues.

What job can I get with an IT diploma?

With an IT diploma, you can qualify for entry-level roles such as help desk technician, IT support specialist, network technician, or systems administrator. These positions typically require knowledge of operating systems, troubleshooting skills, and familiarity with hardware and software tools.

What can I do with an IT diploma?

An entry-level IT diploma can qualify you for roles such as help desk technician, network support specialist, or IT support technician. These positions typically involve troubleshooting hardware and software issues, maintaining computer systems, and supporting users, often requiring knowledge of operating systems, networking, and basic cybersecurity practices.
What cities are hiring for Entry Level It Diploma jobs? Cities with the most Entry Level It Diploma job openings:
Infographic showing various Entry Level It Diploma job openings in the United States as of June 2026, with employment types broken down into 40% Full Time, 20% Part Time, 20% Contract, and 20% Nights. Highlights an 100% In-person job distribution.
CBP Technology Service Desk

CBP Technology Service Desk

Aretec Inc

Ashburn, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that support mission success.
Position Summary
Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). The position provides first-level technical and functional support for CBP external-facing systems, including the Automated Commercial Environment (ACE). The ideal candidate demonstrates strong customer service skills and comfort supporting external stakeholders in a mission-critical environment.
What You'll Do
  • Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs and Trade users, via the external 866 support line.
  • Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self-service tickets, and email.
  • Provide support for ACE-related inquiries, including trade facilitation, compliance, and enforcement topics.
  • Deliver 24x7x365 bilingual (English/Spanish) support for ACE-related Trade inquiries.
  • Accurately log and document all incidents and service requests in ServiceNow, including actions taken and information required for next-level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for external-facing CBP applications.
  • Escalate incidents to Tier 2 or Tier 3 support teams using ticket transfer and warm-call transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to external customers.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow-up.
  • Support both Internal and External Tier 1 operations as required; 23% of Task 2 effort is allocated to External support in accordance with contract requirements.

Required Qualifications
  • High school diploma or equivalent.
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, and web-based applications.
  • Strong customer service and communication skills, both verbal and written.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications
  • Bilingual English/Spanish proficiency strongly preferred.
  • CompTIA A+ or similar entry-level IT certification.
  • HDI Customer Service Representative (CSR) certification.
  • Experience supporting the Automated Commercial Environment (ACE).
  • Experience assisting Trade or Participating Government Agency (PGA) customers.
  • Prior federal government or CBP help desk experience.

Why Join Aretec
  • Support CBP's external mission partners and national trade operations.
  • Gain experience supporting enterprise-scale federal and trade-facing systems.
  • Work in a high-impact, customer-facing environment supporting border and trade missions.
  • Competitive compensation and benefits, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Paid Time Off and Holidays
  • Training and Certification Support

Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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