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Entry Level Internet Provider Jobs in Oregon (NOW HIRING)

Internet Technician

Wilsonville, OR · On-site

$22.05 - $30.87/hr

Provide a positive customer experience by ensuring/recording correct RF and signal levels within ... Experience: 0 (Entry Level) * Maintain satisfactory driving record and have a valid driver ...

Internet Field Technician

Wilsonville, OR · On-site

$22.05 - $30.87/hr

Provide a positive customer experience by ensuring/recording correct RF and signal levels within ... Experience: 0 (Entry Level) * Maintain satisfactory driving record and have a valid driver ...

Our offerings include Spectrum Internet ® , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen ...

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Entry Level Internet Provider information

What does an entry level internet provider do?

An entry level internet provider typically works for an Internet Service Provider (ISP) and is responsible for assisting customers with setting up, troubleshooting, and maintaining their internet connections. Their duties may include handling customer inquiries, performing basic technical support, helping with installations, and escalating more complex issues to senior technicians. This role often serves as a starting point for a career in the IT or telecommunications industry, providing valuable experience in networking and customer service.

What are the key skills and qualifications needed to thrive as an entry level internet provider?

To thrive as an Entry Level Internet Provider, you need basic knowledge of networking concepts, customer service skills, and often a high school diploma or equivalent. Familiarity with internet installation tools, routers, modems, and troubleshooting software is typically required. Strong communication, problem-solving abilities, and a willingness to learn help individuals excel in this role. These skills are crucial for ensuring reliable service delivery, resolving customer issues efficiently, and supporting company reputation and growth.

What typical challenges might an entry level internet provider face when assisting customers with connectivity issues?

As an Entry Level Internet Provider, you'll frequently encounter customers experiencing connectivity or service disruptions. A common challenge is troubleshooting these issues remotely, which requires clear communication, patience, and the ability to guide users of varying technical backgrounds through step-by-step solutions. Additionally, balancing multiple support requests and maintaining a positive attitude under pressure are key aspects of the role. You'll often collaborate with more experienced technicians or escalate complex problems to ensure timely resolution and customer satisfaction.

What is the difference between Entry Level Internet Provider vs Customer Support Specialist?

AspectEntry Level Internet ProviderCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; communication skills
Work EnvironmentFieldwork installing and maintaining internet servicesOffice or call center providing customer assistance
Employer & Industry UsageTelecommunications companies, ISPsVarious industries including tech, retail, service
Common Search & ComparisonYesYes

Entry Level Internet Providers typically focus on installing and maintaining internet services in the field, requiring technical certifications. Customer Support Specialists handle customer inquiries, often in an office setting, emphasizing communication skills. Both roles are common in the telecommunications and service industries, but they differ in work environment and skill requirements.

What cities in Oregon are hiring for Entry Level Internet Provider jobs?

Cities in Oregon with the most Entry Level Internet Provider job openings:

Internet Technician

Wilsonville, OR • On-site

Astound
Transportation Equipment Manufacturing • 1 - 5K employees

$22.05 - $30.87/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Job description

A Day in the Life of the Broadband Technician I, II or III:
  • Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs
  • Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
  • Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
  • Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
  • Operate company vehicle in safe and responsible manner
  • Other duties as assigned

What You Bring to the Table:

  • Education: High school diploma or equivalent
  • Experience: 0 (Entry Level)
  • Maintain satisfactory driving record and have a valid driver's license
  • Knowledge of Hand or Power Tools
  • Customer Service
  • Communication (verbal, written)
  • Basic Computer Skills
  • Aptitude to learn to skills
  • Problem solving
  • Time Management
  • Teamwork
  • Working alone

Physical Requirements:

  • Ability to lift and carry up to 75 lbs

  • Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles

  • Prolonged standing, walking, sitting, and driving required

  • Ability to safely climb and work from ladders for extended periods of time

  • Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level

  • Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

We're Proud to Offer a Comprehensive Benefits Package Including:

  • 401k retirement plan, with employer match

  • Insurance options including: medical, dental, vision, life and STD insurance

  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

  • Floating Holiday: 40 hours per year

  • Paid Holidays: 7 days per year

  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

  • Tuition reimbursement program

  • Employee discount program

*Benefits listed above are for regular full-time position

The base pay in Oregon for this position is $20.00 to $30.87 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Oregon and may not be applicable to other locations.
  • Broadband Technician I: $20.00-$28.00 per hour

  • Broadband Technician II: $21.00-$29.40 per hour

  • Broadband Technician III: $22.05-$30.87 per hour

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.