Job Title
Los Angeles, CA
Job Responsibilities
- Answer the telephone (responds to routine loan officer or customer inquiries relative to account balance, loan balances and payoff request).
- Perform general office administration duties.
- Process daily activities for paydown transaction.
- Process loan pay off requests and coordinate pay off with Note Department.
- Process auto debut/ACH set up requests and coordinate set up with branch and COS.
- Prepare weekly/monthly reports to internal department and upper management.
- Follow up on past due payment/loan maturities/tax delinquencies with borrowers.
- Request insurance certificate from borrower or insurance agent.
- Prepare verification of deposit/mortgage.
- Perform other duties as assigned.
Qualifications
College degree in accounting or business preferred but not mandatory. Bachelor's degree in accounting, finance, economics, and international development studies is a plus.
Minimum 1 – 2 years in customer service experience. Loan administration preferably in commercial lending and real estate loan.
Skills and Abilities
PC proficient in Word and Excel. Excellent verbal and written communication skills. Organized and detail-oriented with the ability to function in a team environment. Able to work in a fast-paced environment while maintaining a high level of accuracy. Bilingual (English/Mandarin or Cantonese) is a plus.
Salary
$ 45,760/yr – $ 52,000/yr