Job Summary:
Tata Consultancy Services is seeking an L3 Infrastructure Engineer to provide high-level technical support and troubleshooting for IT infrastructure issues. The role involves managing and resolving complex problems in server, network, and data center operations, while also acting as a key interface between customers and the engineering team.
Responsibilities:
• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing example: Wire Shark
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Knowledge of Server 2012/2016 Policy and Security Management
• Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
• ANDON and PLC (Programmable Logical Controls) support knowledge
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
• On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Ready to travel to other Toyota sites/locations within the US to support on a short basis.
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other corporate groups.
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
• Primary responsibility to manage End User related incidents and requests.
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Qualifications:
Required:
• Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Knowledge of Server 2012/2016 Policy and Security Management
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Ready to travel to other Toyota sites/locations within the US to support on a short basis.
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process
• Associate or bachelor’s degree in computer information systems, Computer Science or related field
• TMMBC English 50%-100% Competence
Preferred:
• Experience and/or knowledge of PLC’s a plus.
• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
• Knowledge of iGear, Kepware, or other machine data gathering tools
• SQL Server database administration (backups, security, monitoring, etc.)
• Manage storage and backup systems
• Previous experience supporting a large corporate, manufacturing environment
• Experience supporting and troubleshooting Business and Mission Critical applications
• 3 to 5 years of experience performing Level 3 responsibilities
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
• Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries.
• Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
• Troubleshoot Operating System issue. Connection issues with LAN/WAN.
• Update tickets with accurate and timely records of work performed, and resolution details
• Maintain and contribute to a knowledge base.
• Coordinate hardware warranty repair.
• Perform inventory management activities as required in coordination with asset management and other corporate groups.
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
• Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.
• In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology.
• Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories.
• Receives instructions from certified technicians and project managers to troubleshoot advanced issues.
• Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.
• Primary responsibility to manage End User related incidents and requests.
• Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.