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Entry Level Customer Service Jobs in Layton, UT (NOW HIRING)

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Entry Level Customer Service information

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How much do entry level customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level customer service in Layton, UT is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.99 per hour, depending on experience, location, and employer.

What are typical career advancement opportunities for entry level customer service employees?

Starting as an Entry Level Customer Service representative can open various pathways for career advancement within a company. Many organizations offer clear growth tracks to senior customer service roles, team lead, supervisor, or specialized support positions such as technical support or account management. As you develop your communication and problem-solving skills, you may also have the chance to transition into related fields like sales, training, or quality assurance. Demonstrating initiative, reliability, and a strong understanding of company products and processes can help you progress more quickly in your career.

What is an entry level customer service?

An Entry Level Customer Service job involves assisting customers with inquiries, complaints, and product or service information. Responsibilities typically include answering phone calls, responding to emails or chats, processing orders, and troubleshooting basic issues. This role requires strong communication, problem-solving, and interpersonal skills. Employers may provide on-the-job training, making it a great starting point for those new to customer service or the workforce.

What are the key skills and qualifications needed to thrive in entry level customer service?

To thrive as an Entry Level Customer Service professional, basic computer literacy, strong verbal and written communication skills, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is often beneficial. Patience, problem-solving, and a customer-oriented attitude are standout soft skills for this position. These abilities are important because they enable you to effectively resolve customer inquiries, ensure satisfaction, and contribute to a positive team environment.

What are the most commonly searched types of Customer Service jobs in Layton, UT? The most popular types of Customer Service jobs in Layton, UT are:
What job categories do people searching Entry Level Customer Service jobs in Layton, UT look for? The top searched job categories for Entry Level Customer Service jobs in Layton, UT are:
What cities near Layton, UT are hiring for Entry Level Customer Service jobs? Cities near Layton, UT with the most Entry Level Customer Service job openings:
Entry Level Customer Service jobs near you
Infographic showing various Entry Level Customer Service job openings in Layton, UT as of August 2026, with employment types broken down into 67% Full Time, 29% Part Time, and 4% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $35,523 per year, or $17.1 per hour.

Customer Service Technical Support Rep

CenturyLink

Salt Lake City, UT

$16.50 - $21/hr

Other

Medical, Dental, Vision, PTO

Re-posted 9 days ago

CenturyLink rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

14th of 96 rated telecommunications companies

Job description

Company Description

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Job Description

Do you have outstanding Customer Service skills and enjoy helping people? 

Then CenturyLink wants to talk to you. 

CenturyLink is an industry-leading provider of communications, high speed internet and entertainment services from coast to coast. They have immediate openings for Customer Service technical Support Representative - Internet Help Desk for our call center office Salt Lake City, UT. 

People skills and basic computer knowledge are required. Customer Service, Help Desk, or entry level Tier 1 support experience is a plus.

This position will assist customers in resolving issues regarding their internet service. This is customer service help desk position not a selling position. Combined with your current computer skills, CenturyLink offers paid training for you to achieve success. This is a full-time position (not contract) with outstanding benefits. Work hours will change depending on the needs of the business.

Affordable Medical, Dental & Vision, offered after only 31 days of employment for you and your family!

Paid vacation - 1 week of vacation after 6 months of employment, 2 weeks after one year

Company Pre-paid Tuition Program of up to $5,200 after 90 days of employment on classes of your choice

Discounts on CenturyLink Products and Services & Corporate Partners

Casual-dress work environment

Responsibilities

Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.

Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble.

Provide technical support to diagnose and resolve technical hardware and software issues. Formulate trouble reports/tickets and/or provide solutions for customer repair problems. Interface directly with customers on providing status and ensuring service has been restored.

Coordinate with various departments to restore or repair customer service. May dispatch, escalate, or refer requests to others for service issues (such as chronic customer issues).


Qualifications

Position requires customer contact and the ability to effectively communicate over the phone with customers to assess and evaluate customer needs in an efficient and successful manner.

Proven ability to work with internal and external customers.

Demonstrated interpersonal communication skills for communicating CenturyLinks' products and services to customers.

Ability to multi-task in a Microsoft Windows environment

Strong written and verbal communications skills

Preferred (but not required) Qualifications:

Minimum of 6 months experience in tech support and customer service call center

Background in internet applications, cellular, and/or satellite technology

Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


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