Entry Level Computer Science Jobs in Lacey, WA (NOW HIRING)

Description Be valued. Be challenged. Build a career.

About SAO: At the State Auditor's Office, we work together to make a difference in how our state government operates. With 15 offices statewide, we are looking for innovative, talented people to join our team to help us continue our important work. Get to know us.

We take pride in serving various governments and the people of Washington State. Learn more about who we are and what we do on social media, using the hashtag #WeAreSAO and on our website at https://sao.wa.gov/about-sao/what-we-do. Our Culture: We are committed to building and maintaining a workplace environment that is collaborative and supports all employees as we effectively carry out the agency's mission

This includes ensuring inclusion and equity throughout the agency, while embracing the individual differences of our employees and clients. We believe that diverse perspectives and backgrounds are fundamental to doing our best work. About Team Information Services: Team Information Services provides the technology that powers the Office of the Washington State Auditor.

Our teams partners with employees across the agency to deliver secure, reliable, and innovative technology solutions that support our audit, administrative and operational programs. This position is for Team Client Services as Customer Support at the Entry Level and reports directly to the Client Services Manager. The salary is on the 01IT scale and will be between $5,249 and $7,062 monthly, depending on experience.

In this role, you'll be the first point of contact for employees needing technical assistance while gaining hands-on experience supporting a modern enterprise IT environment. You'll troubleshoot technical issues, deploy and configure hardware and software, support Microsoft technologies, and work alongside infrastructure, cloud, applications and security team to deliver excellent customer service. We're looking for someone who enjoys solving problems, communicating with customers, and continuously learning new technologies.

Success in this role means providing responsive support, knowing when to escalate complex issues, identifying opportunities to improve service, and helping create a positive technology experience for agency staff. A job and benefits that support a healthy work/life balance. The Washington State Auditor's Office (SAO) prides itself in offering flexible schedules and a hybrid work environment that helps our staff balance work and life.

We also offer a comprehensive package of health and wellness benefits to employees, including: Full benefits package. Click here to learn more. Paid vacation, sick leave and holidays.

Growth and development opportunities Educational and professional certification reimbursements An agency-wide commitment to diversity, equity, inclusion and respect in the workplace Duties Some of what you will do: Serve as the first point of contact for customers seeking technical assistanec over the phone, email, or through our ticketing system Maintain a high level of courteous customer service at all times Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Record events and problems and their resolution in the agency issue tracking system Perform remote troubleshooting through diagnostic techniques and pertinent questions Maintain accurate inventory records for agency technology assetsWhat are we looking for: An individual eager to learn and grow in a collaborative enironment Someone with a high level of attention to detail Great communicaton skills Great troubleshooting and analytical skills Qualifications Required Qualifications: Associate degree or higher in Computer Science, Computer Engineering or other related field, or one year as an Information Technology Systems Specialist 2 or equivalent. One (1) year experience providing technical and customer support OR Equivalent education/experience *Year for year of actual job experience may be accepted in lieu of the educational requirement Desired Qualifications Bachelor's degree or higher in Computer Science, Computer Engineering, or other related field. Year for year of actual job experience may be accepted in lieu of the educational requirement.

Two (2) years of experience providing technical and customer support The qualifications listed above represent the technical requirements and experience necessary for this position. The competencies (knowledge, skills, abilities and behaviors) listed below represent the interpersonal capability and aptitude necessary for this position: Accountability Communication and Customer Focus Leadership Judgment Analysis Adaptability/flexibility Results Orientation & Initiative Supplemental Information Application Process: To be considered, applicants must submit a completed application. This includes: Complete responses to application fields Complete responses to supplemental questions Cover Letter Resume If you are a US Veteran and would like to apply for Veteran's Preference, attach a copy of Form DD214 military record showing honorable discharge.

Questions may be directed to the applications unit at applicationsunit@sao.wa.gov. Our Commitment to Diversity and Inclusion We are committed to building a team with a variety of backgrounds, skills and ideas in order to carry out the agency's mission today and in the future. This includes ensuring every member of our team feels valued and supported

We encourage you to join us. The Office of the Washington State Auditor is an equal opportunity employer. Persons with a disability, who need assistance in the application or testing process, or who need this announcement in an alternative format, may call (564) 999-0947 or via the telecommunications relay service by dialing 7-1-1.