Job Summary:
Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. The IT Support Technician provides first-line technical assistance to employees, ensuring smooth operation of hardware, software, and network systems while delivering exceptional customer service.
Responsibilities:
• Act as the first point of contact for IT-related issues via phone, email, and in-person.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and network connectivity problems.
• Assist with user account management, password resets, and access control.
• Perform routine system updates, backups, and maintenance tasks.
• Document technical issues and solutions in the IT knowledge base.
• Support IT projects, including system upgrades and deployments.
• Ensure compliance with security protocols and data privacy standards.
Qualifications:
Required:
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1+ years of experience in technical support or help desk role.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Alignment with company mission and values (Humility, Empathy, Advocacy, Respect, Teamwork).
Preferred:
• CompTIA A+ or similar entry-level IT certification.
• Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with cloud-based telephony platforms (such as RingCentral)
Company:
Giving Home Health Care is a health care coordinator and chronic care manager dedicated to advocating for and serving individuals with conditions contracted while working in nuclear energy programs for the Department of Energy. Founded in 2012, the company is headquartered in Austin, Texas, US, , with a team of 201-500 employees. The company is currently Growth Stage.