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Entry Level Call Center Jobs in Towson, MD (NOW HIRING)

PartTime Call Center

Glen Burnie, MD ยท On-site

$15.75 - $19.75/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

Call Center Experience hihgly preferred. Open to people from service industry but need to be stellar! Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of ...

Call Center Experience hihgly preferred. Open to people from service industry but need to be stellar! Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of ...

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Entry Level Call Center information

See Towson, MD salary details

$10

$17

$23

How much do entry level call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for entry level call center in Towson, MD is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.41 per hour, depending on experience, location, and employer.

What is an entry level call center job?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What are the key skills and qualifications needed to thrive as an entry level call center representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are some common challenges faced by entry level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

Can I get an entry level call center job with no experience?

Entry level call center jobs typically do not require prior experience, making them accessible to applicants new to customer service roles. Basic skills such as communication, computer literacy, and a positive attitude are often sufficient, and training is usually provided on the job.

How do I become an entry level call center agent with no experience?

To become an entry level call center agent with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; applying to companies that hire entry-level candidates is also recommended.

Which entry level call centers pay the most?

Entry level call center positions typically offer higher pay in industries such as technology, finance, and healthcare, where specialized knowledge or certifications can lead to increased wages. Companies with larger customer service operations or those that require bilingual skills often pay more than standard roles. Factors like location, company size, and the complexity of the support provided also influence pay rates for entry level call center jobs.

What are the most commonly searched types of Call Center jobs in Towson, MD?

The most popular types of Call Center jobs in Towson, MD are:

What cities near Towson, MD are hiring for Entry Level Call Center jobs?

Cities near Towson, MD with the most Entry Level Call Center job openings:

Infographic showing various Entry Level Call Center job openings in Towson, MD as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,692 per year, or $17.2 per hour.

PartTime Call Center

Glen Burnie, MD โ€ข On-site

$15.75 - $19.75/hr

Other

Posted 24 days ago


Job description

Job Summary

Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly distribute samples and maintain timely communications with office staff.Responsible for inspection and sampling work performed in the field, completion of all necessary paperwork, correct distribution of samples and timely communications with office staff.

Primary Duties and Responsibilities

  • Complete all necessary safety and orientation training required to allow access to customer facilities
  • Shadow assigned senior inspector or training person on jobs and learn basic inspection and sampling requirements
  • Read, become familiar with and follow at all times, all American Petroleum Institute (API) and IFIA procedures as well as customer and company policies and requirements
  • As assigned by training person, perform basic inspection and sampling work in the field according to industry and customer requirements, to include: physical measurement of product, obtaining temperatures of product, sampling of product and calculations of volume.
  • Carry out all assigned tasks in accordance with the latest industry standards and practices and in accordance with the specific instructions provided by supervisor. Maintain required communications with office staff and keep them fully updated of any changes to the initial plan.
  • Responsible for the correct preparation and distribution of all field reports to vessels, terminals, and the office as assigned by training person
  • Responsible for the proper identification and timely transportation of the samples obtained in the course of their activities
  • Other similar tasks as assigned by supervisor

Required Skills

Skills/Qualifications

  • High school diploma and/or related experience in the industry.
  • Ability to read, write and communicate in English.
  • Basic math skills including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Familiarity with basic computer skills in word processing and spreadsheet programs.
  • Required to have unrestricted use of a licensed and insured vehicle in good, safe operating condition that can be used on the job for both personal and sample transportation in all ambient weather conditions. Must possess a valid current driving license and meet the requirements of AmSpec Safe Driving Policy.
  • Must be ready to accept job assignments at any time, 24 x 7, including scheduled days off. Overtime must be worked as required to meet the needs of the branch office. Must be willing to work shifts if required by location.
  • Must be able to work in refineries, terminals, and on-board marine vessels as necessary.
  • Must respond to communications from the office and be available at all times.
  • Attendance at monthly safety meetings is required.
  • TWIC Card may be required to access terminals, refineries, rail yards, platforms, launch areas, and other third party host sites.

Working Conditions
The employee may be exposed to fumes, airborne particles, and toxic or caustic chemicals. AmSpec provides product
information, training and personal protective equipment to protect employees from exposure to potentially harmful levels
of those materials. The employee will be required to work outdoors in all levels of adverse weather conditions. Work may
be required to be performed in refineries, tank farms, terminals and on board barges, ships, railcars and tank trucks. The
noise level in the work environment may be high at times. Local and on occasion long distance travel may be required.

Physical Requirements

  • Safety Sensitive position that requires pre-employment, random and annual drug and alcohol testing (including marijuana testing).
  • Comply with the requirements of AmSpec D&A Policy.
  • Pass an annual Pulmonary Fitness Test.
  • Pass a physical examination by a physician designated by AmSpec, both before employment and at any time during employment upon request of AmSpec Services to confirm the Surveyorโ€™s ability to perform the essential job functions of the position.
  • Qualify annually for a Respirator Fit Test.
  • Qualify annually, based on the results of an OSHA- designated blood test, for work in areas containing certain levels of Hydrocarbon Vapors.
  • Be able to safely perform inspection work while wearing required safety equipment, regardless of ambient weather conditions.
  • Ability to stand for extended periods; use hands to handle, or feel objects, tools, or controls; talk or hear; and to smell.
  • Ability to walk, sit, stoop, kneel, crouch, crawl and reach with hands and arms frequently.
  • Ability to climb storage tank ladders and stairs, typically up to 100 feet high while carrying 45 lb. of samples and/or inspection- related gear or equipment. Ability to climb vessel gangways, ladders, Jacobโ€™s ladders, and stairs.
  • Ability to work in the presence of odors, typical of petroleum or petrochemicals, without allergic reactions or nausea when such odors are within OSHA-designated permissible exposure limits (PELs).
  • Ability to work in confined spaces (as defined by OSHA), wearing appropriate respiratory and skin protection equipment.

Required Experience