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Entry Level Call Center Jobs in Louisiana (NOW HIRING)

Cleco

Call Center Representative

Pineville, LA · On-site

$14.75 - $18.50/hr

The Call Center Representative is an entry level professional with knowledge of Customer Service (Call Center) principles, practices, concepts, and theories. Provides answers to customer inquiries ...

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Entry Level Call Center information

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How much do entry level call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level call center in Louisiana is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.44 per hour, depending on experience, location, and employer.

What is an entry level call center job?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What are the key skills and qualifications needed to thrive as an entry level call center representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are some common challenges faced by entry level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

Can I get an entry level call center job with no experience?

Entry level call center jobs typically do not require prior experience, making them accessible to applicants new to customer service roles. Basic skills such as communication, computer literacy, and a positive attitude are often sufficient, and training is usually provided on the job.

How do I become an entry level call center agent with no experience?

To become an entry level call center agent with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; applying to companies that hire entry-level candidates is also recommended.

Which entry level call centers pay the most?

Entry level call center positions typically offer higher pay in industries such as technology, finance, and healthcare, where specialized knowledge or certifications can lead to increased wages. Companies with larger customer service operations or those that require bilingual skills often pay more than standard roles. Factors like location, company size, and the complexity of the support provided also influence pay rates for entry level call center jobs.
More about Entry Level Call Center jobs

What are the most commonly searched types of Call Center jobs in Louisiana?

The most popular types of Call Center jobs in Louisiana are:

What cities in Louisiana are hiring for Entry Level Call Center jobs?

Cities in Louisiana with the most Entry Level Call Center job openings:

Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Louisiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,859 per year, or $15.3 per hour.

Call Center Representative

Cleco

Pineville, LA • On-site

$14.75 - $18.50/hr

Full-time

Posted 3 days ago

New

Key responsibilities

  • Provides answers to customer inquiries, resolves problems, and promotes company products/services in a 24/7 environment.

  • Utilizes technology to handle a high volume of customer service requests in a courteous and professional manner.

  • De-escalates dissatisfied customer situations and maintains personal and team performance targets.

Job description

At Cleco, we're not just poweringlives-we're powering a cleaner, smarter future for Louisiana.With bold investments in innovativeenergysolutions, we're transforminghow we power ourcommunities: smarter, cleaner, and more sustainable.This is a long-term commitmentto our people and our communities because our future-and the future of generations to come-depends on it. If you're ready to make an impact where it matters most, join us at Cleco-where we're Energizing Your Tomorrow.

The Call Center Representative is an entry level professional with knowledge of Customer Service (Call Center) principles, practices, concepts, and theories. Provides answers to customer inquiries, resolves problems, promotes and sells company products/services, statewide in a 24/7 environment. May respond to customer inquiries by referring them to public materials, secondary sources or senior staff. Responsible for the completion and identifying improvements of assigned processes or activities.

This position will be assigned to the Overnight 12 hr. shift (7:00 PM to 7:00 AM).

Key Responsibilities

  • Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, sense of belonging , customer service, and operational excellence
  • Utilizes all available technology to handle a high volume of customer service requests in a courteous, efficient and professional manner.
  • Achieves results by resolving problems with customer bills and posting of payments by analyzing accounts, executing tasks in accordance with agreed-upon plan from manager, with support fromsenior staff.
  • Understands Company and Call Center procedures, policies and customer service/marketing programs.
  • De-escalates situations involving dissatisfied customers; providing quality customer service.
  • Maintains personal/team qualitative and quantitative targets
  • Displays adaptability and flexibility to change in direction
  • Collaborates with seniorstaff to complete project tasks, reaching out for technical assistance when needed to meet project milestones.
  • Provides communication and regular updates as requested bytheir manager and senior staff to provide status updates on assigned tasks, identifies risks in delivery and actively support business development objectives.
  • Receives a moderate level of guidance and direction, works under general supervision.

Qualifications

Required Education, Skills & Experience

  • Secondary/High School Diploma
  • 2+ years of customer/call center related experience
  • Ability to work Overnight 12 hr. shift (7:00 PM to 7:00 AM)
  • Working knowledge of CRM system preferred
  • Experience with CRM systems preferred.
  • Willingness and ability to learn new technologies on the job
  • Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Licenses and Certifications

  • Not Required

Key Competencies

BEHAVIORAL

  • Building Organizational Talent*
  • Building Partnerships
  • Leading Teams
  • Business Acumen
  • Communication
  • Courage
  • Building Self-Insight
  • Building Talent*
  • Driving for Results
  • Energizing the Organization
  • Driving Execution
  • Building Trusting Relationships
  • Driving Innovation
  • Planning and Organizing
  • Safety
  • Establishing Strategic Direction

TECHNICAL

  • Analytical skills
  • Compliance

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.

Apply