JOB TITLE: Automotive Technician - Support & Validation Analyst
REPORTS TO: Client Delivery Manager
JOB TYPE: Full Time
DAYS/HOURS: M-F, Standard Business Hours
PAY RANGE: $65,000 - $75,000 annually. Final offer will be based on experience and overall fit.
LOCATION: 2831 Research Drive, Rochester Hills, MI 48309. This is an onsite position.
Are you tired of wrenching for an hourly commission? Get out of a dealership and join SolvIT in a professional shop environment!
Who is SolvIT, Inc.?
SolvIT, Inc. is a family-owned business that provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork.
What does the Automotive Technician?
Responsibilities include providing Tier I and II support to customers regarding application functionality and vehicle data feedbacks submitted by dealerships, engineering and client managers. The technician will also verify service information, parts and wiring diagrams by tearing down vehicle interior and exterior components and then reassembling after assuring the accuracy and usefulness of the information.
Tasks & Responsibilities:
- Respond to customer emails and feedback, providing support and resolving issues.
- Create, update, and track support tickets.
- Identify and document issues, their causes, and possible solutions.
- Assign or escalate issues to the right person or team (via JIRA, email, or in person).
- Test and validate data and application updates in authoring, staging, and production environments.
- Verify vehicle component accuracy and function, including identifying wire colors and connections.
- Perform on-vehicle testing and document results for removal, installation, and diagnostic procedures.
- Record and report any errors found or improvements needed in documentation or processes.
- Keep validation work organized and current, including data backups, weekly reviews, and requested updates.
- Share validation and quality check reports with team leads, clients, and management as required.
- Identify and troubleshoot potential issues in web-based applications.