Entry Level Amazon Locker Customer Service Jobs in Washington

The Amazon Optics team is looking for a Software Development Manager who will join the team to help build and manage services that are used by AWS and Amazon employees to secure our physical sites. Our services allow our customers to protect all Amazon locations and preserves the trust that all Amazon users have in us. You'll work with other engineers every day that are as passionate as you are about building systems that are an essential tool for our customers in keeping Amazon sites secure.

The services you build are used around the world to secure assets for every single AWS customer. Your solutions will impact our customers directly!
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.
The ideal candidate is proactive, responsive, flexible, strategic and able to succeed within an open collaborative peer environment

They have a combination of in-depth knowledge of computer science principles and how to support a customer facing system. They demonstrate creative ideas to building services which improve usability and eliminate functional defects in production level code at the API, component, feature and UI levels.
In this role, you'll have independent technical ownership on new customer features and supporting architecture on a day to day and week to week basis. You'll be working on the brain of Amazon Optics that is used to secure our customer spaces

This role will involve working with various Optics customers and partners to solve large scale customer and engineering problems and have fun working with a pool of talented and exciting engineers. We do happy hours, demos and tech talks to show off our work consistently and ensure everyone is growing within their role regularly. You should be passionate about building, improving and championing the product and a strong sense of ownership is a must.

Key job responsibilities
You are accountable for the team's structure, software, and strategic direction.
You partner with engineers on your team by delegating oversight of components, processes, and/or operations.
You lead with empathy and recognize the need to create a sustainable workload for your teams. You understand that there will be times where extra effort is needed to meet business goals and you lead your team through those situations with positivity.
You build a team that delivers successfully without you. When you are involved, you use your technical judgment to question proposals and test assumptions in order to improve the outcome for customers, stakeholders, or your team.
You independently own a software architecture, product, or suite of products with considerable business impact

The software is part of a larger business strategy.
You work backwards from the customer, defining a vision of their need and how the product at hand will successfully resolve it.
You tackle complex problems and proactively mitigate risks before they become roadblocks.
You provide your team with the necessary support to take responsibility for their systems end-to-end
A day in the life
Identify areas where new best practices and workflows are needed and develop them
Prioritize and delegate work while clearing roadblocks to success.
Delegate as necessary while maintaining ownership
About the team
Our team and customers are distributed across the globe with most of our team members on the East Coast heavily concentrated in the DMV area and JFK and some members in the Seattle area.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences

Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness

Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture

When we feel supported in the workplace and at home, there's nothing we can't achieve.