Entry Level Amazon Customer Service Jobs in Georgia

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.
How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what's to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.
Come work on the Amazon Prime Air Team!
Prime Air is seeking a highly skilled and vigilant Flight Monitor to join our dynamic team. This critical role is central to our commitment to delivering packages safely, efficiently, and reliably through our advanced drone fleet. The Flight Monitor will be responsible for real-time monitoring of drone flights, ensuring operational compliance, and maintaining the highest standards of safety and efficiency.
Key job responsibilities
• Continuously monitor the status of all active drone flights within the assigned region, utilizing our state-of-the-art monitoring systems.
• Identify and respond to any deviations from planned flight paths or operational parameters.
• Ensure all drone flights comply with regulatory requirements and company safety policies.
• Coordinate effectively with the relevant teams to implement immediate response strategies to mitigate risks and resolve situations.
• Prepare and submit detailed reports on flight activities, incidents, and anomalies. Provide feedback and insights to support continuous operational improvement.
• Utilize excellent analytical, problem-solving, and decision-making skills while maintaining a high attention to detail in all tasks.
• Demonstrate strong communication and interpersonal skills while working effectively in a high-pressure environment.
• Adhere to FAA regulations and Prime Air directives and processes.
This role requires the ability to carry/lift up to 50 lbs., stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach.
This role requires the ability to work any shift, including nights, weekends, and holidays
This role may require travel, up to 25% of the time
Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
This position will be subject to Department of Transportation (DOT) drug and alcohol testing if conducting safety sensitive functions as defined by the FAA. Federal law also requires Amazon to determine an applicant's DOT drug and/or alcohol testing history prior to hiring him/her into a position that would require them to conduct safety sensitive functions as defined by the FAA.
BASIC QUALIFICATIONS
- High School diploma or equivalent
- Travel up to 25% of the time
- FAA Part 107 Remote Pilot Certificate
- Can provide valid Drivers License
- Can demonstrate strong attention to safety and ability to follow detailed procedures
- Knowledge of basic mechanical aptitude and equipment troubleshooting
PREFERRED QUALIFICATIONS
- Experience in aviation, aerospace, or drone operations
- Experience in warehouse or logistics
- Knowledge of aviation terminology and regulations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, GA, Pooler - 23.00 - 40.00 USD hourly