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What is the difference between Entry Level 77091 vs Customer Service Representative?

AspectEntry Level 77091Customer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentOffice or remote administrative settingCall centers, retail, or office environments
Industry UsageAdministrative, clerical, or data entry rolesCustomer support across various industries
Common Search/ComparisonYesYes

Entry Level 77091 typically involves administrative or clerical tasks with minimal certifications, similar to Customer Service Representative roles that focus on assisting customers via phone or in person. Both roles require strong communication skills and are found in office or call center environments. While the titles differ, they often overlap in job functions and industry usage, making them common points of comparison for job seekers.

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Infographic showing various Entry Level 77091 job openings in the United States as of July 2026, with employment types broken down into 27% Locum Tenens, 3% Internship, 19% As Needed, 32% Temporary, and 19% Nights. Highlights an 30% Hybrid, and 70% Remote job distribution.

Physician Practice Medical Assistant - Receptionist - Flex Role

Houston, TX

RPO PHYSICIAN PARTNERS
See more jobs at RPO PHYSICIAN PARTNERSexternal

$15.75 - $19.25/hr

Full-time

Re-posted 16 hours ago

Job description

Job Title:        Physician Practice Medical Assistant – Receptionist – Flex Role
Reports To:    Practice Manager
Department:  RPO Physician Partners – Dr. Stacey Jones
Location:        509 W Tidwell Road
                         Suite 100
                         Houston, TX 77091
 
Position Summary
 
The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.
 
Essential Job Functions
 
- Greet and assist patients, visitors, and vendors in a friendly, professional manner.
- Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.
- Verify patient insurance, collect co-pays, and process payments.
- Communicate appointment reminders and follow-up information to patients.
- Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.
- Ensure a clean, organized reception and waiting area.
- Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.
- Process incoming and outgoing patient referrals.
 
Scope of Work
 
- The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).
- This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.
- A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.
 
Minimum Qualifications
 
- High school diploma or equivalent.
- Previous experience in a healthcare reception or front desk role.
- Previous experience in a medical assistant role.
- Strong communication, interpersonal, and organizational skills.
- Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).
- Demonstrated ability to multitask and provide excellent customer service.
- Basic understanding of insurance verifications and billing processes.
 
Preferred Qualifications
 
- Medical Assistant certification (CMA, RMA) if performing clinical duties.
- 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare      setting.
- Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.
- Knowledge of medical terminology and HIPAA regulations.
- Fluency in Spanish is preferred (but not required).