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Enterprise Desktop Support Technology Jobs (NOW HIRING)

Artech Information System LLC

desktop support

Charlotte, NC

$19.75 - $25.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Job Title: Desktop Support Representative Distributed Client Services Location: CHARLOTTE,NC ...

Artech Information System LLC

DESKTOP SUPPORT

Columbus, OH

$19.50 - $24.75/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Job Title: Desktop Support Representative Distributed Client Services Location: Columbus,OH ...

Artech Information System LLC

DESKTOP SUPPORT

Hammond, IN

$19.50 - $24.75/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desktop Support Representative Distributed Client Services Location: Hammond,IN Duration:1+ year ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ ...

Artech Information System LLC

Desktop support

Kalamazoo, MI

$19 - $24.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Job Title: Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI ...

Artech Information System LLC

desktop support

Chicago, IL

$20.75 - $26.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS ...

Artech Information System LLC

Desktop support

Portland, OR

$21.50 - $27.25/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills ...

Artech Information System LLC

desktop support

Naperville, IL

$20.25 - $25.75/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desktop Support Representative Onsite Support Location: naperville,il Duration: 1+ years Skills ...

Artech Information System LLC

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Desktop Support Representative Onsite Support Location: Chicago, IL Duration: 1+ years SKILLS ...

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Enterprise Desktop Support Technology information

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How much do enterprise desktop support technology jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for enterprise desktop support technology in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is Enterprise Desktop Support Technology?

Enterprise Desktop Support Technology refers to the tools, systems, and personnel dedicated to managing, troubleshooting, and maintaining desktop computers and related devices within a large organization. Professionals in this field ensure that employees have reliable access to their workstations, applications, and networks, while also handling software installations, updates, and security compliance. They often support remote and onsite users, resolve technical issues, and implement solutions to improve IT efficiency. This role is vital for minimizing downtime and maintaining productivity across the enterprise.

What are the key skills and qualifications needed to thrive as an Enterprise Desktop Support Technician, and why are they important?

To thrive as an Enterprise Desktop Support Technician, you need a strong understanding of computer hardware, operating systems (especially Windows and macOS), networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms (such as SCCM or Active Directory) is essential. Excellent problem-solving, communication, and customer service skills help technicians effectively address user issues and collaborate with IT teams. These skills ensure rapid resolution of technical problems, minimize downtime, and maintain smooth business operations in large organizations.

What are some common challenges faced by Enterprise Desktop Support Technology professionals, and how can they be addressed?

Enterprise Desktop Support Technology professionals often encounter challenges such as managing high volumes of support tickets, addressing diverse hardware and software issues, and supporting users with varying technical abilities. To address these challenges, it's important to develop strong troubleshooting skills, maintain clear communication with end-users, and stay updated on evolving technologies. Building effective documentation and working closely with other IT teams can also streamline problem resolution and enhance overall support efficiency.

What is the difference between Enterprise Desktop Support Technology vs Desktop Support Specialist?

AspectEnterprise Desktop Support TechnologyDesktop Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentLarge organizations, corporate IT departmentsSmall to medium businesses, IT help desks
Employer & IndustryCorporations, government agencies, large enterprisesSmall businesses, tech support firms
Job FocusManaging enterprise-wide desktop systems, troubleshooting, and supportProviding end-user support, resolving hardware/software issues

Enterprise Desktop Support Technology roles typically involve supporting large-scale IT environments with a focus on enterprise-wide systems, while Desktop Support Specialists often work in smaller settings providing direct end-user assistance. Both roles require similar certifications and skills but differ mainly in scope and work environment.

What cities are hiring for Enterprise Desktop Support Technology jobs? Cities with the most Enterprise Desktop Support Technology job openings:
What states have the most Enterprise Desktop Support Technology jobs? States with the most job openings for Enterprise Desktop Support Technology jobs include:
Enterprise Desktop Support Technology jobs near you
Desktop Support

Desktop Support

Avani Technology Solutions, Inc.

Albany, NY • On-site

Full-time

Posted 2 days ago

Job description

Desktop Support
Albany, NY
24+ Months
Job Description-
  1. Respond to all service requests.
  2. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 staff; monitoring work queues, opening, updating and closing ITSM Incidents.
  3. Thoroughly document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  4. Acts as single point of contact for users of the Department's Information Technology (IT) services and directs questions and report problems regarding services and products.
  5. Installation of desktop hardware / peripherals and printers.
  6. Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
  7. Installation of individual software packages, as needed, for all users.
  8. Use of imaging software to expedite large equipment roll-out. Support and deployment O365 Pro Plus and Office 2016.

Requirements-
  1. 3 years experience managing support requests on a Level 2 help desk.
  2. 3 years experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS
  3. 3 years experience utilizing VMware vSphere to support virtual desktops including linked clones.
  4. 3 years experience using LanSweeper, Remote Desktop and Active Directory, all three are required
  5. 3 years experience using ITSM service desks.
  6. 3 years experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
  7. 3 years experience using CloneZilla to create and apply images.
  8. 3 years experience supporting Lotus Notes.
  9. 1 year experience with the installation and support of Office 2016 and O365 in an enterprise environment.
  10. 1 year experience troubleshooting Windows 10 OS and applications.

Apply