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Enrollment Agent Jobs in Georgia (NOW HIRING)

IDEMIA

Enrollment Agent I

Acworth, GA · On-site

$13.50 - $18/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

IDEMIA

Enrollment Agent I

Acworth, GA · On-site

$13.50 - $18/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

IDEMIA

Enrollment Agent I

Acworth, GA · On-site

$13.50 - $18/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

IDEMIA

Enrollment Agent I

Acworth, GA

$13.50 - $18/hr

If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out ...

Wiggam Law

Enrolled Agent

Atlanta, GA · On-site

We are currently transitioning to a "Pod" leadership structure and are looking for a Force Multiplier to join us as an Enrolled Agent (EA). This isn't just a role for a high-level technician; it's a ...

Wiggam Law

Enrolled Agent

Atlanta, GA

$225K/yr

Enrolled Agent with a Path to Principal Director track Compensation: $150,000 - $225,000 Responsibilities: * Metric Ownership: Lead your pod to meet or exceed key performance indicators (KPIs), with ...

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Enrollment Agent information

See Georgia salary details

$21.1K

$54.9K

$102.6K

How much do enrollment agent jobs pay per year?

As of Aug 19, 2026, the average yearly pay for enrollment agent in Georgia is $54,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $65,000.00 per year, depending on experience, location, and employer.

What is an enrollment agent?

Enrollment Agents are professionals who assist individuals in completing the application and verification process for various programs, such as government identification, security clearances, or benefits enrollment. They verify identities, collect necessary documentation, and ensure that applications are accurately processed. Enrollment Agents often work for organizations contracted by government agencies, such as those managing TSA PreCheck or other background check programs. Their role is critical in maintaining the integrity and security of enrollment processes.

What are the key skills and qualifications needed to thrive as an enrollment agent, and why are they important?

To thrive as an Enrollment Agent, you need strong attention to detail, organizational skills, and a high school diploma or equivalent, with experience in data entry or customer service often preferred. Familiarity with enrollment management systems, secure document handling software, and identity verification tools is typically required. Excellent interpersonal skills, professionalism, and the ability to handle sensitive information confidentially set standout agents apart. These skills and qualities ensure efficient, accurate processing of applications and a positive experience for clients during enrollment procedures.

What are the most common challenges faced by enrollment agents, and how can they be managed effectively?

Enrollment Agents often encounter challenges such as managing high volumes of applicants during peak periods, ensuring accurate data entry, and addressing applicant questions about eligibility and documentation. Staying organized, maintaining attention to detail, and keeping up-to-date with the latest program guidelines are essential for success in this role. Additionally, strong communication skills and the ability to remain calm under pressure help Enrollment Agents provide excellent service and resolve issues efficiently.

What is the difference between Enrollment Agent vs Customer Service Representative?

AspectEnrollment AgentCustomer Service Representative
Required CredentialsFederal and state licensing, often a background checkNo specific licensing required
Work EnvironmentCall centers, government agencies, insurance companiesRetail stores, call centers, corporate offices
Employer & IndustryInsurance, government, healthcareRetail, telecommunications, service industries
Search & Comparison IntentUnderstanding licensing, job duties, and industry rolesCustomer interaction, problem-solving, service skills

While both roles involve communication with clients, Enrollment Agents focus on verifying eligibility and assisting with government or insurance enrollments, requiring specific licensing. Customer Service Representatives handle general customer inquiries without licensing requirements. The roles differ mainly in credentials, industry focus, and job responsibilities.

Is it hard to become an enrollment agent?

Becoming an enrollment agent typically requires completing training and passing a licensing exam, which can vary in difficulty depending on the individual's background and preparation. Strong communication skills and knowledge of the enrollment process are important, and some roles may require background checks or certification. Overall, with proper training and dedication, it is achievable for many applicants.

What are popular job titles related to Enrollment Agent jobs in Georgia?

For Enrollment Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Enrollment Agent jobs in Georgia look for?

The top searched job categories for Enrollment Agent jobs in Georgia are:

What cities in Georgia are hiring for Enrollment Agent jobs?

Cities in Georgia with the most Enrollment Agent job openings:

Enrollment Agent jobs near you
Infographic showing various Enrollment Agent job openings in Georgia as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, 7% Contract, and 3% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $54,903 per year, or $26.4 per hour.

Enrollment Agent I

IDEMIA

Acworth, GA • On-site

$13.50 - $18/hr

Full-time

Re-posted 14 days ago

IDEMIA rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

205th of 245 rated software companies

Job description

Overview
IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.
Responsibilities
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
  • Provide superior customer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Track processing time for each applicant and ensure applicants are processed in appropriate order
  • Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
  • Identify win-win opportunities to provide more products and services to customers
  • Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
  • Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
  • Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
  • Perform Enrollment Center Sustainment responsibilities on a daily basis
  • Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
  • Represent the company and the programs that are supported in a professional and customer oriented manner
  • Support Customer Service Registration and Reservation activities as necessary
  • Successfully complete time sensitive trainings and briefings as assigned.

Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
  • Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Technology - Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
  • Clerical - Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
  • Monitoring - Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
  • Integrity - Job requires ethics and honesty

Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
  • Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
  • Occasional overnight travel as required. Should not exceed 25% of the time.
  • Travel by air may be required for initial company training as well as occasional new program or services training.

Working conditions such as:
  • General office environment. The work area is adequately lighted, heated, and ventilated.

Physical demands such as:
  • Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
  • The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Qualifications
  • Must be a US citizen
  • High school diploma or equivalent degree
  • Minimum one (1) year applicable experience
  • Proficiency in Microsoft Office Suite is required
  • Previous experience processing credentials is a plus
  • Previous sales experience preferred
  • Evening and weekend work may be required
  • Must be at least 18 years old
  • Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications

The US base hourly range for this position is $17.75- $24.13/hr + benefits. While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location.
Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

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