You'll partner closely with Application Support Engineers and the Experience team to resolve ... Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
Quick apply
You'll partner closely with Application Support Engineers and the Experience team to resolve ... Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
Endpoint Automation Staff Engineer
Dallas, TX · On-site
$110K - $230K/yr
Support identity and access management initiatives related to endpoint security controls ... in cybersecurity, endpoint engineering, systems administration, or security automation.
Endpoint Automation Staff Engineer
Dallas, TX · On-site
$110K - $230K/yr
Support identity and access management initiatives related to endpoint security controls ... in cybersecurity, endpoint engineering, systems administration, or security automation.
Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...
Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...
The role supports Windows endpoints,corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systemsadministration, or a related technical role. * 3+ years of hands-on ...
The role supports Windows endpoints,corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systemsadministration, or a related technical role. * 3+ years of hands-on ...
Intune Endpoint Engineer
Coppell, TX · On-site
Intune Endpoint Engineer As an Intune Endpoint Engineer , you will be responsible for designing ... You will provide technical support and troubleshooting for Intune-managed devices and applications.
Intune Endpoint Engineer
Coppell, TX · On-site
Intune Endpoint Engineer As an Intune Endpoint Engineer , you will be responsible for designing ... You will provide technical support and troubleshooting for Intune-managed devices and applications.
The Endpoint Systems Engineer must be proficient in documenting repeatable processes and supporting ... Supports patch management and ensures compliance with security standards. * Administers and ...
The Endpoint Systems Engineer must be proficient in documenting repeatable processes and supporting ... Supports patch management and ensures compliance with security standards. * Administers and ...
SCCM Engineer
Dallas, TX · On-site
UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed ... Develop and maintain standardized desktop images using SCCM and Microsoft Endpoint Manager.
Quick apply
SCCM Engineer
Dallas, TX · On-site
UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed ... Develop and maintain standardized desktop images using SCCM and Microsoft Endpoint Manager.
Although the role reports into the Help Desk & End User Support Manager, it operates at a senior ... Endpoint Engineering, Standards & Risk Management Serve as the technical authority for endpoint ...
Although the role reports into the Help Desk & End User Support Manager, it operates at a senior ... Endpoint Engineering, Standards & Risk Management Serve as the technical authority for endpoint ...
Cactus Wellhead - Sr. Endpoint Engineer
Houston, TX · Hybrid
$99K - $136K/yr
The role supports Windows endpoints, corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systems administration, or a related technical role. * 3+ years of hands-on ...
Cactus Wellhead - Sr. Endpoint Engineer
Houston, TX · Hybrid
$99K - $136K/yr
The role supports Windows endpoints, corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systems administration, or a related technical role. * 3+ years of hands-on ...
Although the role reports into the Help Desk & End User Support Manager, it operates at a senior ... Endpoint Engineering, Standards & Risk Management Serve as the technical authority for endpoint ...
Although the role reports into the Help Desk & End User Support Manager, it operates at a senior ... Endpoint Engineering, Standards & Risk Management Serve as the technical authority for endpoint ...
The role supports Windows endpoints,corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systemsadministration, or a related technical role. * 3+ years of hands-on ...
The role supports Windows endpoints,corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systemsadministration, or a related technical role. * 3+ years of hands-on ...
IT Support Engineer
Austin, TX · On-site
$65K - $75K/yr
Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...
IT Support Engineer
Austin, TX · On-site
$65K - $75K/yr
Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...
Cactus Wellhead - Sr. Endpoint Engineer
Houston, TX · On-site
$99K - $136K/yr
The role supports Windows endpoints, corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systems administration, or a related technical role. * 3+ years of hands-on ...
Cactus Wellhead - Sr. Endpoint Engineer
Houston, TX · On-site
$99K - $136K/yr
The role supports Windows endpoints, corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systems administration, or a related technical role. * 3+ years of hands-on ...
Cactus Wellhead - Sr. Endpoint Engineer
Houston, TX · On-site
$99K - $136K/yr
The role supports Windows endpoints, corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systems administration, or a related technical role. * 3+ years of hands-on ...
Cactus Wellhead - Sr. Endpoint Engineer
Houston, TX · On-site
$99K - $136K/yr
The role supports Windows endpoints, corporate mobile devices, approved BYOD solutions, and shared ... endpoint engineering, systems administration, or a related technical role. * 3+ years of hands-on ...
Engineer, architect, design, support and troubleshoot endpoint management tools, infrastructure, and agents on-premise, in the cloud and SaaS as appropriate to deliver and maintain endpoints ...
Engineer, architect, design, support and troubleshoot endpoint management tools, infrastructure, and agents on-premise, in the cloud and SaaS as appropriate to deliver and maintain endpoints ...
Although the role reports into the Help Desk & End User Support Manager, it operates at a senior ... Endpoint Engineering, Standards & Risk Management • Serve as the technical authority for endpoint ...
Although the role reports into the Help Desk & End User Support Manager, it operates at a senior ... Endpoint Engineering, Standards & Risk Management • Serve as the technical authority for endpoint ...
Intune Endpoint Engineer
Coppell, TX · On-site
Intune Endpoint Engineer As an Intune Endpoint Engineer , you will be responsible for designing ... You will provide technical support and troubleshooting for Intune-managed devices and applications.
Intune Endpoint Engineer
Coppell, TX · On-site
Intune Endpoint Engineer As an Intune Endpoint Engineer , you will be responsible for designing ... You will provide technical support and troubleshooting for Intune-managed devices and applications.
IT Support Engineer
$65K - $75K/yr
Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...
Quick apply
IT Support Engineer
$65K - $75K/yr
Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and ... r/Technician role with exposure to AV environments. * Hands-on experience supporting AV control ...
About the role The Network Engineer / Systems Support role is responsible for supporting the ... Support endpoint management, including device deployment, configuration, maintenance, patching, and ...
About the role The Network Engineer / Systems Support role is responsible for supporting the ... Support endpoint management, including device deployment, configuration, maintenance, patching, and ...
About the role The Network Engineer / Systems Support role is responsible for supporting the ... Support endpoint management, including device deployment, configuration, maintenance, patching, and ...
About the role The Network Engineer / Systems Support role is responsible for supporting the ... Support endpoint management, including device deployment, configuration, maintenance, patching, and ...
Endpoint Support Engineer information
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Network Support Engineer - SASE
Mckinney, TX • On-site
Cytracom
• Network Security • 51 - 200 employees51 - 200 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Key responsibilities
Deliver technical support for ControlOne and network-related issues through calls, screen shares, and tickets.
Troubleshoot and resolve issues involving identity, routing, edges, policies, endpoint agents, LAN/WAN, firewalls, ISP connectivity, and VLANs.
Collaborate with internal teams, customers, vendors, and third-party providers to diagnose problems, escalate cases when necessary, and ensure a reliable and secure customer experience.
Job description
About Us:
Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.
The role is to deliver clear and effective technical support for ControlOne and networkrelated issues. You'll partner closely with Application Support Engineers and the Experience team to resolve escalations, strengthen customer relationships, and help drive long-term satisfaction and retention. You would be responsible for advanced troubleshooting across hardware, systems, the ControlOne platform, and network/ISP connectivity. You'll collaborate with third-party vendors when needed, perform remote diagnostics, and work through issues involving firewalls, switches, routing, and other network components. Tier 2 Network Engineers play a crucial role in ensuring a reliable and secure customer experience, while participating in the on-call rotation to support business continuity.
Responsibilities:Customer-Facing Responsibilities
- Lead troubleshooting through calls, screen shares, and tickets with clear, confident communication
- Provide accurate, timely updates to customers regarding progress and next steps
- Explain ControlOne concepts (Zero Trust, policy behavior, routing impact) in customer-friendly terms
- Own each case through resolution and deliver clear root cause explanations once resolved
Technical Responsibilities
- Troubleshoot and resolve ControlOne issues: identity, routing, edges, policies, and endpoint agents
- Diagnose advanced network issues across LAN/WAN, firewalls, ISP connectivity, and VLANs
- Assist with device provisioning, agent deployment, edge setup, and policy tuning
- Review logs, packets, and system behaviors to isolate problems
- Escalate clean, well-documented cases to Tier 3/Eng when necessary
- Contribute to internal knowledge sharing and product feedback loops
Operational Responsibilities
- Manage tickets in Zendesk, prioritizing based on severity and customer impact
- Multitask across outbound calls, queue calls, and tickets with strong time management
- Work collaboratively with internal teams, customers, partners, ISPs, and third-party vendors
- Participate in the on-call rotation
- Maintain working knowledge of all Cytracom products and integrations
- Empathy for the customer and the ability to tailor communication for the given audience
- Working knowledge of Wireshark and Zendesk
- Technical aptitude
- Strong networking knowledge
- Firewall configuration and troubleshooting
- De-escalation technique
- Passion for technology and their work
- Creative and analytical thinking
- Problem-solving mindset
- Ability to thrive under pressure
- Self-managed
- Self-disciplined
- Team player
- Detail-oriented
- Inquisitive nature
- Commitment to excellence
- Medical, dental, and vision insurance is available
- 401K
- Disability and Life insurance
- Paid vacations and holidays
- Flexible PTO policy
- Casual, laid-back work environment
- Free refreshments
- Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
About Cytracom
Sourced by ZipRecruiter
Industry
Network security
Company size
51 - 200 Employees
Headquarters location
Allen, TX, US
Year founded
2008