Enablement Program Manager Jobs in Seattle, WA (NOW HIRING)

Role Summary As a Learning & Enablement Program Manager on the Agent Effectiveness team within TPSP Global Learning & Enablement, you will design, develop, and deploy scalable programs that elevate customer service agent performance across both internal and outsourced contact center operations, supporting learner readiness and sustained performance improvement at scale. Responsibilities Support the end‐to‐end delivery of assigned Learning & Enablement programs, from intake and planning through execution and post‐launch follow‐up, ensuring actions, owners, timelines, and success measures are clearly documented. Coordinate project plans, training calendars, and implementation schedules for new hire, upskilling, and continuous improvement initiatives across internal and outsourced environments. Track project milestones, task completion, risks, dependencies, and mitigation plans, escalating issues as needed and keeping relevant stakeholders informed of progress and timeline changes. Maintain program and project documentation, meeting notes, action logs, and other materials to support effective execution and communication. Partner with subject matter experts and senior team members to gather requirements, clarify needs, and support the development and delivery of learning solutions. Coordinate, deliver, and document internal training programs, applying adult learning principles and learning models to improve learner performance and business outcomes. Support the collection, analysis, and reporting of training and performance data, using key metrics and stakeholder feedback to monitor effectiveness and identify improvement opportunities. Build productive working relationships with internal stakeholders, operations partners, and vendor teams by responding accurately, professionally, and in a timely manner. Lead smaller projects or workstreams under guidance, while contributing to larger cross‐functional initiatives that support operational readiness and performance improvement. Research industry practices and emerging learning approaches, summarizing findings and recommending practical ideas that may improve program effectiveness. Required Qualifications Bachelor's or master's degree in Business, Education, Human Resources, or a related field; or equivalent professional experience, with 2+ years of relevant experience for a bachelor's degree holder (0–2 years for a master's degree holder). Experience in Learning & Enablement, training, enablement, program coordination, or a related field, preferably within customer service, contact center, travel, or operational environments. Effective facilitation skills, including contextual and social awareness, adaptability, active listening, and the ability to create a collaborative learning environment. Organized approach to work, with the ability to manage multiple tasks, maintain documentation, and follow project timelines while partnering with others to achieve milestones and deliverables. Proficient written and verbal communication skills, with the ability to summarize key points, document actions, and share information in a way appropriate for the audience. Foundational understanding of project management practices, including scheduling, documentation, issue tracking, and risk mitigation. Preferred Qualifications Developing strength in data collection and analysis, identifying relevant data sources, and using program or stakeholder data to inform decisions. Awareness of how the department operates within the broader organization, including the impact of policies, business priorities, customer needs, and resource decisions on outcomes. Familiarity with key learning and development metrics and terminology, and the ability to apply that knowledge to support efficiency, effectiveness, and continuous improvement. Compensation & Benefits Seattle: Total cash range $82,500.00 – $115,500.00. Pay can increase up to $132,000.00 based on ongoing performance. Austin: Total cash range $82,500.00 – $115,500.00. Pay can increase up to $132,000.00 based on ongoing performance. Springfield: Total cash range $66,000.00 – $92,500.00. Pay can increase up to $105,500.00 based on ongoing performance. Benefits and perks include medical, dental, and vision coverage; paid time off; an Employee Assistance Program; wellness and travel reimbursement; travel discounts; and International Airlines Travel Agent Network membership. Pay ranges may be modified in the future. Accommodations Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‐Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I‐9 to confirm work authorization. #J-18808-Ljbffr