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Employees Relation Manager Jobs (NOW HIRING)

Triumph Hotels

Guest Relation Manager

Manhattan, NY · On-site

Area Director of Guest Relations Hours: Department is open seven days a week. Typical shift is ... Make sure employees follow Triumph Hotels service standards. Manage the Guest Experience * Oversee ...

Triumph Hotels

Guest Relation Manager

New York, NY · On-site

Area Director of Guest Relations Hours: Department is open seven days a week. Typical shift is ... Make sure employees follow Triumph Hotels service standards. Manage the Guest Experience * Oversee ...

Triumph Hotels

Guest Relation Manager

Manhattan, NY · On-site

$67K - $69K/yr

Reports to:Area Director of Guest Relations Hours:Department is open seven days a week. Typical ... Make sure employees follow Triumph Hotels service standards. Manage the Guest ExperienceOversee the ...

Triumph Hotels

Guest Relation Manager

Manhattan, NY · On-site

$67K - $69K/yr

Area Director of Guest Relations Hours: Department is open seven days a week. Typical shift is ... Make sure employees follow Triumph Hotels service standards. Manage the Guest Experience * Oversee ...

Gulfshoresal

Labor Relations Manager

Oregon City, OR · On-site

Reporting to the HR Director, the Labor Relations Manager will oversee and manage all Employee and ... labor relation practices. The Ideal Candidate With around 2,700 employees, 4 unions, and 8 ...

Clackamas County

Labor Relations Manager

Oregon City, OR · On-site

$57.51 - $77.63/hr

Clackamas County employees work to serve the public and enrich our community. Clackamas County is ... The Labor Relations Manager will facilitate and build relationships with employees, union ...

3LS Inc

Position Title : 3LS Employee Relations Manager Join the OMNI Family Do you want to be a part of a ... employees. #J-18808-Ljbffr

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Employees Relation Manager information

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How much do employees relation manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for employees relation manager in the United States is $106,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $135,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Employees Relation Manager jobs?

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Infographic showing various Employees Relation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $106,522 per year, or $51.2 per hour.

Guest Relation Manager

Manhattan, NY • On-site

Triumph Hotels
Traveler Accommodation • 501 - 1,000 employees
Learn more about Triumph Hotelsexternal

Other

Posted 6 days ago

Job description

Reports to:

Area Director of Guest Relations

Hours:

Department is open seven days a week. Typical shift is eight hours and includes weekends and holidays.

Job Summary

The Guest Relations Manager is responsible for making sure guests have an excellent experience from the time they book until they leave the hotel. This person leads the Guest Relations team, handles all guests and service needs, and works with other hotel departments to maintain high service standards.

The main goal is to improve guest satisfaction, build guest loyalty, and make sure every guest feels welcomed, recognized, and cared for.

Main Responsibilities Lead the Guest Relations Team
  • Lead, coach, and train the Guest Relations team.
  • Set a strong example of professional and friendly service.
  • Encourage teamwork, accountability, and excellent guest care.
  • Make sure employees follow Triumph Hotels service standards.
Manage the Guest Experience
  • Oversee the guest experience before arrival, during the stay, and at departure.
  • Manage VIP arrivals, room inspections, amenities, and special requests.
  • Make sure guest preferences are recorded and followed.
  • Be visible in the lobby and public areas during busy arrival and departure times.
Improve Guest Satisfaction
  • Monitor guest satisfaction scores through Revinate.
  • Review and reply to online reviews.
  • Identify common guest concerns and find ways to improve service.
  • Work with other department leaders to solve recurring problems.
Handle Guest Concerns
  • Help resolve guest complaints quickly and professionally via email and Revinate.
  • Personally assist VIPs, repeat guests, and guests with any concerns.
  • Make sure service recovery is thoughtful, timely, and appropriate.
  • Look for long-term solutions to prevent the same problems from happening again.
Work With Other Departments
  • Partner with Housekeeping, Engineering, Sales, Revenue Management/Social Media, and Security.
  • Coordinate special arrangements for VIP guests and groups.
  • Make sure employees supporting guest service are properly trained.
  • Manage guest amenities and department expenses.
  • Serve as Manager on Duty when scheduled.
Qualifications
  • Bachelor's degree in hospitality, Business, or a related field, or equivalent work experience.
  • Strong experience improving guest satisfaction and service standards.
  • Excellent communication, leadership, and problem-solving skills.
  • Able to remain calm and professional in difficult situations.
  • Experience using Opera Cloud and Revinate.
  • Able to work evenings, weekends, and holidays when needed.
Physical Requirements
  • Able to stand and walk for long periods while assisting guests.
  • Able to lift or carry up to 25 pounds.
How Success Is Measured
  • Strong guest satisfaction scores through Revinate.
  • Consistent delivery of Triumph Hotels service standards.
  • Effective handling of guest complaints and fewer repeat problems.
  • Strong team performance and engagement.
  • Meeting the hotel's service, operational, and financial goals.
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