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Empathy Consultant Jobs (NOW HIRING)

Empathy

Mid-Market Client Success Manager

Manhattan, NY · On-site

$110K - $130K/yr

Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top ... consulting, or project management * Exceptional organizational skills and attention to detail

Empathy

Mid-Market Client Success Manager

Manhattan, NY · On-site +1

$137K - $162K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... consulting, or project management * Exceptional organizational skills and attention to detail

Empathy

Enterprise Client Success Manager

Manhattan, NY · On-site +1

$175K - $200K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... consulting, preferrably within a SaaS organization * Experience overseeing the entire client ...

Empathy

Empathy LifeVault™ Now in the UK ->Join the Team Senior Commercial Operations Associate Business ... Requirements * 5+ years of professional experience, with time spent in consulting, strategy ...

Ctnd

PLM Consultant

San Diego, CA · On-site

$85K - $115K/yr

As a PLM Consultant, you will play a pivotal role in our Professional Services team. Your ... Drive change with empathy and leadership, bridging the gap between legacy and future states.

Therapeutic Outreach, Inc

Sales Consultant

Oshkosh, WI · On-site

$55K - $150K/yr

Overcome objections with empathy and clarity * Walk patients through financing options ... Successful consultants typically earn $90K - $150K in total compensation * Medical, dental, and ...

Therapeutic Outreach, Inc

Sales Consultant

Manhattan, NY · On-site

$55K - $150K/yr

Sales Consultant High-Ticket Sales. Uncapped Earnings. Real Impact. As a Sales Consultant (Smile ... Overcome objections with empathy and clarity * Walk patients through financing options ...

Therapeutic Outreach, Inc

Sales Consultant

Greer, SC · On-site

$55K - $150K/yr

Sales Consultant High-Ticket Sales. Uncapped Earnings. Real Impact. As a Sales Consultant (Smile ... Overcome objections with empathy and clarity * Walk patients through financing options ...

Shared Practices Group

Sales Consultant

Oshkosh, WI · On-site

$90K - $150K/yr

Overcome objections with empathy and clarity * Walk patients through financing options ... Successful consultants typically earn $90K - $150K in total compensation * Medical, dental, and ...

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How much do empathy consultant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for empathy consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

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Infographic showing various Empathy Consultant job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

Mid-Market Client Success Manager

Manhattan, NY • On-site

Empathy
See more jobs at Empathyexternal

$110K - $130K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Mid-Market Client Success Manager

Client Success | New York


About Empathy

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.


We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.


Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We\'ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.


In this role you will

Our Customer Success team oversees the entire customer lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible partner experience, demonstrating the powerful impact Empathy can have on families dealing with loss.The Customer Success Manager will be resourceful and process-oriented, focusing on supporting our mid-market partners.


This role follows a hybrid work model and requires regular commuting to our office located in the Flatiron District.


Responsibilities
  • Support 10-15 new and existing Empathy life insurance and employer partners, responding to their needs and questions, with a focus on creating a best-in-class partner experience
  • Oversee the entire partner journey, including implementation, ongoing engagement, upsells, and renewal
  • Manage day-to-day partnership responsibilities, including tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product
  • Work cross-functionally with Product, Marketing, Care, and Business development to ensure Empathy is thoughtfully prepared to meet mutual partnership goals

Requirements
  • 4+ years of professional experience working with external customers/partners in either account management, partner/customer success, implementation, consulting, or project management
  • Exceptional organizational skills and attention to detail
  • Thrive in a fast-paced and ambiguous environment
  • Bachelor’s degree

Preferred Qualifications
  • Experience at a high-growth, early-stage startup
  • Experience in the B2B2C vendor space
  • Familiarity with Salesforce (or other CRM), Asana, and Slack
  • Understanding of the life insurance space
  • Comfortable with pulling data from dashboards for reporting purpose

Salary Range

$110,000 - $130,000 base salary + variable compensation + equity + benefits. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.


Benefits

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!


EEO / Diversity Statement

We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.

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