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JumpstartMD

Clinic Receptionist

Pleasanton, CA · On-site

$17.75 - $21.50/hr

Exemplifies superb interpersonal skills - a "people person" - empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful. * Builds relationships and accomplishes conflict ...

JumpstartMD

Clinic Receptionist

Pleasanton, CA · On-site

$17.75 - $21.50/hr

Solves problems with sound judgment and able to "think on your feet." Exemplifies superb interpersonal skills - a "people person" - empathetic listener, sensitive, upbeat, optimistic, articulate ...

Winston Staffing Services

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Administrative Assistant Reception

Staten Island, NY · On-site

$20 - $23/hr

Exceptional interpersonal skills, an empathetic listener, and the ability to stay calm and grounded during difficult or emotionally charged conversations. * Professionalism: Highly reliable ...

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How much do empathetic listener jobs jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for empathetic listener jobs in the United States is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.
Patient Services Specialist 3 - Neurosurgery

Patient Services Specialist 3 - Neurosurgery

Baylor Scott & White Health

Lakeway, TX • On-site

$18.50 - $25.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Baylor Scott & White Health rating

7.4

Company rating: 7.4 out of 10

Based on 748 frontline employees who took The Breakroom Quiz

260th of 880 rated healthcare providers

Job description

Working Hours:

Monday to Friday: 8:00 AM to 5:00 PM

JOB SUMMARY
The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence.
ESSENTIAL FUNCTIONS OF THE ROLE
Assists in the hiring process and serves as a peer interviewer.
Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
Serves as an expert in handling more complex tasks and responding to escalated issues.
Participates in process improvements initiatives. Facilitates or leads team meetings. Attends huddles, tracks metrics and maintains huddle boards.
Mentors and trains staff in processes and procedures. 
Provides training on applications, website and other resource access. 
Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
Serves as backup to supervisor in his or her absence, as required. Assists the supervisor in managing schedules, assigning employees tasks and following up on work results.
Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
Performs quality assurance audits.
Orders supplies as requested.
KEY SUCCESS FACTORS
Excellent listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. 
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
Knowledge of patient registration procedures and documentation.
Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process.
Skilled in the use of personal computers and related software applications.
Skilled in preparing and maintaining patient records.
Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
Ability to mentor and train staff.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - 2 Years of Experience
Employment Type: FULL_TIME

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