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Emergency Service Supervisor Jobs in Colorado (NOW HIRING)

City of Pueblo

Emergency Services Dispatcher

Pueblo, CO · On-site

$55K - $72K/yr

... Dispatch Supervisor. This position performs critical public contact and communication work ... Operates a multi-line telephone system to answer emergency and non-emergency calls for service ...

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Emergency Service Supervisor information

What is an emergency service supervisor?

Emergency Service Supervisors are professionals responsible for overseeing the operations and personnel in emergency response units, such as fire departments, emergency medical services (EMS), or disaster response teams. They coordinate emergency response efforts, ensure safety protocols are followed, manage staff schedules, and provide leadership during crises. Their role is crucial for maintaining effective, timely, and organized responses to emergencies, ensuring both public safety and the well-being of their teams.

What are some typical challenges an emergency service supervisor faces when coordinating emergency response teams?

Emergency Service Supervisors often encounter challenges such as rapidly changing situations, communicating effectively under pressure, and allocating resources efficiently during emergencies. Balancing the needs of the public, ensuring the safety of team members, and maintaining clear communication with multiple agencies can be demanding. Additionally, supervisors must be prepared to make quick decisions and adapt plans on the fly, all while documenting actions and outcomes for post-incident review.

What are the key skills and qualifications needed to thrive as an emergency service supervisor, and why are they important?

To thrive as an Emergency Service Supervisor, you need strong leadership skills, experience in emergency response, and relevant certifications such as EMT, paramedic, or fire service qualifications. Familiarity with incident management systems, dispatch software, and communication equipment is typically required. Excellent decision-making, stress management, and interpersonal skills help supervisors lead teams effectively and manage crises. These skills ensure coordinated, efficient, and safe emergency response operations under high-pressure situations.

What is the difference between Emergency Service Supervisor vs Fire Captain?

AspectEmergency Service SupervisorFire Captain
CertificationsEmergency Medical Technician (EMT), CPR, First Aid, sometimes Firefighter certificationsFirefighter certifications, EMT, CPR, First Aid
Work EnvironmentEmergency response teams, dispatch centers, coordination rolesFire scenes, fire stations, rescue operations
Employer & IndustryEmergency services agencies, fire departments, EMS providersFire departments, emergency response units

Emergency Service Supervisors and Fire Captains often share certifications like EMT and CPR, and work within emergency response environments. While Supervisors coordinate and oversee emergency operations, Fire Captains lead firefighting teams directly at incident scenes. Both roles are vital in emergency services but differ mainly in scope and responsibilities.

What cities in Colorado are hiring for Emergency Service Supervisor jobs?

Cities in Colorado with the most Emergency Service Supervisor job openings:

Fire Sprinkler Service Supervisor

Basalt, CO • On-site

Integrity Fire Safety Services
Facilities Support Services • 51 - 200 employees
Learn more about Integrity Fire Safety Servicesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Fire Sprinkler Service Supervisor 
Department: Sprinkler Service
 Reports To: Service Manager / Operations Manager Location: Basalt, Colorado  Employment Type: Full-Time, Field & Office-Based
 Position Summary The Fire Sprinkler Service Supervisor oversees and coordinates the activities of service technicians performing inspections, testing, maintenance, and repairs on fire sprinkler and related water-based fire protection systems. This role ensures projects are completed safely, efficiently, and in compliance with NFPA standards, local codes, and company policies. The supervisor provides technical expertise, leadership, and customer support while maintaining high performance and safety standards within the team.
 Key Responsibilities Team Leadership & Management
  • Direct, schedule, and oversee daily activities of fire sprinkler service technicians.
  • Provide technical guidance and assist with troubleshooting complex issues in the field.
  • Conduct jobsite visits, quality checks, and performance evaluations.
  • Mentor and train technicians to enhance skills, safety awareness, and productivity.
 Service Operations Oversight
  • Assign service work orders, monitor progress, and ensure deadlines are met.
  • Coordinate emergency service coverage and on-call rotations.
  • Review service reports for completeness, accuracy, and compliance with company standards.
  • Ensure availability of required tools, equipment, and materials for field operations.
 Quality Assurance & Compliance
  • Ensure work meets NFPA 25 and other applicable standards, as well as local codes. ● Maintain accurate documentation of inspections, deficiencies, and repair work.
  • Promote strict adherence to OSHA safety requirements and company safety protocols.
 Customer Relations
  • Serve as the primary point of escalation for customer concerns or technical issues.
  • Communicate inspection results, service recommendations, and repair needs clearly to customers.
  • Partner with sales or estimating teams to develop accurate proposals for repairs or system upgrades.
 Administrative & Reporting
  • Maintain technician schedules, timekeeping records, and project tracking reports.
  • Monitor key performance indicators such as completion rates, call-backs, and customer satisfaction.
  • Provide management with regular updates on service department performance.
 
 Qualifications Education & Experience
  • High school diploma or equivalent; Associate’s or Bachelor’s degree in Fire Protection, Construction Management, or related field preferred.
  • Minimum 5 years of fire sprinkler service experience, with at least 2 years in a supervisory or lead technician role.
 Certifications
  • NICET Level II or higher in Inspection & Testing of Water-Based Systems preferred.
  • State-issued fire sprinkler license (if applicable).
  • OSHA 30 or equivalent safety certification desirable.
 Skills & Competencies
  • Strong knowledge of NFPA 25 and related fire protection standards.
  • Ability to read and interpret blueprints, piping layouts, and technical specifications.
  • Excellent leadership, organizational, and customer service skills. ● Skilled in troubleshooting and problem-solving.
  • Proficient in Microsoft Office and service management software.
 
 Physical & Work Environment Requirements
  • Ability to lift 50 lbs, climb ladders, and work at heights or in confined spaces.
  • Work in various environments including active construction sites, industrial facilities, and occupied buildings.
  • Willingness to travel to job sites and occasionally work overtime as needed.
 
 Compensation & Benefits
  • Competitive salary based on experience and certifications.
  • Health, dental, and vision insurance.
  • Retirement plan with employer match.
  • Paid time off, holidays, and ongoing training and certification support.
 
 

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