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Emergency Service Dispatcher Jobs (NOW HIRING)

V2X

Under supervision of Emergency Service Dispatcher Supervisor, this position is responsible for receiving emergency information and dispatching emergency services personnel. Functions primarily as a ...

REGIS COLLEGE

Customer Service Dispatcher

Weston, MA · On-site

$20/hr

Summary The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police ...

New

REGIS COLLEGE

Customer Service Dispatcher

Weston, MA · On-site

$20/hr

Summary The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police ...

New

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Emergency Service Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency service dispatcher jobs pay per year?

As of Jul 4, 2026, the average yearly pay for emergency service dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Emergency Service Dispatcher, and why are they important?

To thrive as an Emergency Service Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with some employers requiring specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency protocols is typically necessary. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure that emergency calls are handled efficiently and accurately, leading to timely responses and potentially saving lives.

What is the highest paid dispatcher?

The highest paid emergency service dispatchers are typically those with extensive experience, specialized skills, or working in high-cost regions. Salaries can reach over $60,000 annually, especially for supervisory or advanced roles that require certifications and strong communication skills.

What are Emergency Service Dispatchers?

Emergency Service Dispatchers are professionals responsible for receiving and processing emergency calls, such as those for police, fire, or medical assistance. They gather critical information from callers, determine the nature and location of emergencies, and dispatch the appropriate emergency responders. Dispatchers must remain calm under pressure, communicate clearly, and make quick decisions to ensure public safety. Their role is essential in coordinating fast and effective responses to emergencies, often serving as the vital link between the public and first responders.

What are some common challenges Emergency Service Dispatchers face during high-pressure situations, and how are they supported in overcoming them?

Emergency Service Dispatchers often handle multiple urgent calls simultaneously, requiring them to quickly assess situations, provide clear instructions, and coordinate with field responders under intense pressure. Managing stress, maintaining composure, and prioritizing calls are frequent challenges. Many dispatch centers offer ongoing training, peer support programs, and access to counseling services to help dispatchers build resilience and manage the emotional demands of the role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and sometimes psychological evaluations. Candidates often need strong communication skills, the ability to handle stressful situations, and relevant training or certifications to increase their chances of being hired.

What does an emergency dispatcher do?

An emergency service dispatcher receives calls from the public reporting emergencies and quickly assesses the situation. They relay information to first responders, such as police, fire, or medical personnel, and coordinate their response, often using radio or computer systems. The role requires strong communication skills, the ability to remain calm under pressure, and knowledge of emergency protocols.

How much is the salary of a 911 dispatcher?

The average salary of a 911 dispatcher varies by location and experience but typically ranges from $35,000 to $55,000 per year. Entry-level dispatchers may earn less, while experienced professionals or those in high-demand areas can earn higher wages, often supplemented with shift differentials and overtime opportunities.
More about Emergency Service Dispatcher jobs
What cities are hiring for Emergency Service Dispatcher jobs? Cities with the most Emergency Service Dispatcher job openings:
What states have the most Emergency Service Dispatcher jobs? States with the most job openings for Emergency Service Dispatcher jobs include:
Emergency Service Dispatcher jobs near you
Infographic showing various Emergency Service Dispatcher job openings in the United States as of June 2026, with employment types broken down into 20% Full Time, 20% Temporary, and 60% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.
Service Dispatcher

Service Dispatcher

Air Conditioning Contractors of America

Acworth, GA • On-site

$18 - $22/hr

Full-time

Posted 10 days ago

Job description

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Edwards Heating and Air, LLC service technicians, suppliers, and service customers. Representative duties include:
  • Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Training field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
  • Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts, negotiating credit when applicable to build the customer base, overseeing open account customers when credit limit has been exceeded.
  • Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.
  • Performing related staff-level duties as directed by the Service Manager.

Job Qualifications:
  • Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.
  • Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
  • Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
  • Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.
  • Ability to serve as the Service Manager in the absence of the incumbent.
  • Physical ability and initiative to meet with customers on the job-site to demonstrate Edwards Heating and Air, LLC's commitment to superior customer service and concern for its clients.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR industry.
  • Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
  • Current (state) driver's license.

Compensation: $18.00 - $22.00 per hour
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