Emergency Duty Worker Jobs (NOW HIRING)

Salary : $68,348.80 - $88,836.80 Annually
Location : Jacksonville, NC
Job Type: Full-Time
Job Number: SWPS Emergency Duty 2026
Department: Social Services
Opening Date: 09/04/2026
Closing Date: Continuous
Job Description
Performs difficult professional work providing protective social work services to clients in Child Protective Services, In-Home Services, or Permanency Planning (adoption/foster care) units of the Department of Social Services and related work as assigned. Work is performed under the moderate supervision of the Social Work Supervisor.
The Emergency Duty Social Worker's hours will generally be Monday and Tuesday from 4 p.m. until 3 a.m. but will remain on call until 8 a.m. the next working day. Wednesday and Thursday from 4 p.m. until 1 a.m. but will remain on call until 8:00 a.m. the next working day. Friday from 4 p.m. until 1 a.m., Saturday from 6 a.m. until 11 p.m., and Sunday from 6 a.m. until 3 a.m. and will remain on call the entire weekend until 8 a.m. on Monday. The Emergency Duty Social Worker will cover duty every other week, working one week and being off the next. During the work week, the Emergency Duty Social Worker will cover anytime the agency is closed within their week on duty.
Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.
Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides intensive social work services in serious and complicated cases which require the flexible use of a wide range of social work skills and intervention techniques in the Child Protective Services or Permanency Planning unit of the Department of Social Services.
• Provides in-depth assessment of family dynamics and needs, assessment, intervention, and treatment of patients and/or families with acute to severe medical and/or emotional disorders and mental illnesses.
• Investigates alleged neglect or abuse; conducts fitness for permanency placement investigations.
• Performs accurate assessments to identify needs and establishes appropriate service/treatment plans for clients; may provide supportive/directive counseling to clients and families in identifying resources for referral and assistance.
• Serves as an inter/multi-disciplinary team member; refers clients for services to meet financial, psychological, emergency care, emotional or other needs.
• Provides information to and confer with schools, natural parents, and foster parents on habilitation plans, behavior management, and other problem areas or needs.
• Conducts interviews and home visits to verify information, conduct assessments, and evaluate service/treatment plans.
• Assists with intake interviews, conduct background checks, analyzes client medical information for work capacity where applicable.
• Facilitates or develops community or service resources and/or develop volunteer programs.
• Performs assigned functions as a Disaster Ready Team (DRT) member
• Performs related work as required.

Qualifications
Considerable knowledge of social work principles, techniques, and practices and their application to individual casework group work and community problems. Knowledge of the psychosocial, socioeconomic, and behavioral problems and associated treatment. Knowledge of governmental and private organizations and community resources. Knowledge of laws, regulations and policies which govern the program. General knowledge of medical terminology, disease processes and their treatment is required In certain programs or settings. Skill in establishing rapport with a client and applying techniques of assessing psychosocial, behavioral, and psychological aspects of client's problem. Ability to establish and maintain effective working relationships with administrative superiors members of case load and their families, and with civics medical, social and religious organizations. Ability to train or instruct lower-level social workers, students, or interns. Ability to express ideas clearly and concisely and to plan and execute work.
Physical Requirements
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities.
Education, Experience, and Special Requirements
A Bachelor's degree in social work or related field is required. Moderate experience (2 years) in protective services social work, or equivalent combination of education and experience. Master's degree is preferred.
Valid Driver License
*Final official transcript showing date degree awarded must be submitted if selected for position*
Salary will be determined based on qualifications, internal equity, and market considerations.
Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:
Health Insurance
Health Insurance is provided by Cigna and covers a wide variety of healthcare services.
Dental Insurance
Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.
Vision Insurance
Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.
North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.
NC401k
The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.
Vacation Leave
Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.
Sick Leave
Regular full-time employees earn 12 days of sick leave per year.
Paid Holidays
County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.
ComPsych Mental Health Services
The County provides Mental Health and Life Services through ComPsych to help employees and their families with personal, family and job-related problems such as counseling, crisis support, work-life resources, legal and financial consultations, and organizational support tools.
Supplemental Benefits
County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.
For more information, please visit and click on the Benefits tab.
01
Which of the following best describes your highest level of completed education?

• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02
Is your degree in any of the following fields of study?

• Human Services
• Social Work
• Other
• Not Applicable or No Degree

03
Have you uploaded your final transcript showing the date that your degree was awarded and any required certificates or licenses? This must be done even if you are a current employee or we have received it with a previous application.

• Yes
• No

04
Do you have at least two years of experience in protective services social work?

• Yes
• No

05
Do you possess a valid driver's license?

• Yes
• No

06
This position requires the transportation of clients as an essential function, therefore, you are required to have adequate transportation and insurance coverage. Are you able to meet this requirement?

• Yes
• No

07
Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

Required Question