CALL TAKER
Warren, MI · On-site
$30/hr
The City of Warren is accepting applications for the position of part-time Call Taker. Receives ... Emergency dispatch is open 24 hours a day, 7 days a week; acceptance of 6 hour shift blocks ...
CALL TAKER
Warren, MI · On-site
$30/hr
The City of Warren is accepting applications for the position of part-time Call Taker. Receives ... Emergency dispatch is open 24 hours a day, 7 days a week; acceptance of 6 hour shift blocks ...
Emergency Call Taker information
See Michigan salary details
$8.80 - $10.46
1% of jobs
$10.46 - $12.11
2% of jobs
$12.11 - $13.77
13% of jobs
$15.22 is the 25th percentile. Wages below this are outliers.
$13.77 - $15.43
11% of jobs
$15.43 - $17.09
18% of jobs
The median wage is $18 / hr.
$17.09 - $18.74
11% of jobs
$18.74 - $20.40
12% of jobs
$20.40 - $22.06
8% of jobs
$22.09 is the 75th percentile. Wages above this are outliers.
$22.06 - $23.71
12% of jobs
$23.71 - $25.37
7% of jobs
$25.37 - $27.03
6% of jobs
$8
$18
$27
How much do emergency call taker jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for emergency call taker in Michigan is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $22.64 per hour, depending on experience, location, and employer.
What is an emergency call taker?
Emergency Call Takers are professionals responsible for answering emergency calls such as 911 or other emergency numbers. They gather critical information from callers, assess the situation, and dispatch the appropriate emergency services, such as police, fire, or ambulance. Their role is vital in ensuring that help is sent quickly and accurately, often providing life-saving instructions to callers while help is on the way. Emergency Call Takers must remain calm under pressure, communicate clearly, and make quick decisions based on the information provided.
What skills and qualifications are needed to be an emergency call taker?
To thrive as an Emergency Call Taker, you need strong decision-making abilities, quick thinking, and the ability to remain calm under pressure, typically supported by a high school diploma and specialized emergency dispatch training. Proficiency in computer-aided dispatch (CAD) systems, radio communication equipment, and familiarity with emergency protocols is essential. Outstanding communication, active listening, and emotional resilience help you effectively manage distressed callers and coordinate with emergency response teams. These skills and qualities are vital for ensuring prompt, accurate emergency response and maintaining public safety during critical situations.
What challenges do emergency call takers face and how are they supported in managing stress?
Emergency Call Takers often handle high-pressure situations, including distressing or traumatic calls, which can be emotionally taxing. They must remain calm, think clearly, and communicate effectively to quickly gather information and dispatch appropriate resources. To support them, most agencies provide access to mental health resources, peer support programs, and regular debriefings. Ongoing training and a strong team environment also help Emergency Call Takers develop resilience and manage stress.
What is the difference between Emergency Call Taker vs Dispatch Operator?
| Aspect | Emergency Call Taker | Dispatch Operator |
|---|---|---|
| Credentials | High school diploma; CPR certification often preferred | High school diploma; sometimes additional dispatch training |
| Work Environment | Call centers, emergency response centers | Emergency vehicles, dispatch centers |
| Job Role | Answer emergency calls, gather information, prioritize responses | Send emergency units, coordinate response efforts |
| Industry Usage | Public safety, emergency services | Public safety, emergency services |
Emergency Call Takers primarily handle incoming calls, gathering critical information, while Dispatch Operators coordinate and send emergency responders. Both roles are essential in emergency services, often working closely but focusing on different stages of response.
How much do emergency call takers make?
Emergency call takers typically earn a median annual salary of around $35,000 to $45,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced dispatchers or those with specialized training can earn higher wages, often supplemented by shift differentials and benefits.
What are popular job titles related to Emergency Call Taker jobs in Michigan?
For Emergency Call Taker jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Emergency Call Taker jobs in Michigan look for?
The top searched job categories for Emergency Call Taker jobs in Michigan are:
$30/hr
Part-time
Re-posted 15 days ago
Job description
The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary. Receives, types and sends L.E.I.N. messages and broadcasts to appropriate units. Enters information into Computer Aided Dispatch consoles. This position may work the day, afternoon or midnight shift. Emergency dispatch is open 24 hours a day, 7 days a week; acceptance of 6 hour shift blocks required.
Requirements:
• Age 18 years or older by closing date of application
• Possession of a valid license to operate a motor vehicle in the State of Michigan.
• No felony convictions
• U.S Citizen
• At least two (2) full years of 9-1-1 emergency dispatch experience
• EMD Certification preferred through Priority Dispatch. Will through certification process for those that qualify.
Pay rate: $30.00/hour
Apply: Warren City Hall-Human Resources #410
One City Square, Warren, MI 48093
Weekdays 8:30 a.m.-4:30 p.m.
Deadline: Open until filled
EQUAL OPPORTUNITY EMPLOYER
To print the forms required for application, print:
• Application
• Full-time Release Info. Agreement form
• EEO form
• Drug Testing Policy and Procedure Statement
• Drug Free Workplace Policy
If you have any questions please contact Human Resources at 586-574-4670.
Requirements:
• Age 18 years or older by closing date of application
• Possession of a valid license to operate a motor vehicle in the State of Michigan.
• No felony convictions
• U.S Citizen
• At least two (2) full years of 9-1-1 emergency dispatch experience
• EMD Certification preferred through Priority Dispatch. Will through certification process for those that qualify.
Pay rate: $30.00/hour
Apply: Warren City Hall-Human Resources #410
One City Square, Warren, MI 48093
Weekdays 8:30 a.m.-4:30 p.m.
Deadline: Open until filled
EQUAL OPPORTUNITY EMPLOYER
To print the forms required for application, print:
• Application
• Full-time Release Info. Agreement form
• EEO form
• Drug Testing Policy and Procedure Statement
• Drug Free Workplace Policy
If you have any questions please contact Human Resources at 586-574-4670.