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Position Summary

The Store Lead is responsible for supporting the daily operations of the store while ensuring a high standard of product quality, customer service, and team performance. This role leads and supports crew members during shifts, maintains operational and food safety standards, and helps ensure the store runs efficiently in a fast-paced bakery environment. The Store Lead works closely with leadership to monitor store performance, manage staffing and inventory needs, and support store goals. This position also plays an active role in driving store sales through excellent customer experience and proactive community outreach initiatives.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Supervise daily store operations to ensure efficient workflow, product quality, and positive customer experience.
• Lead, train, and support team members by providing direction, coaching, and performance feedback.
• Schedule staff and manage labor to align with business needs and maintain productivity goals.
• Ensure desserts are prepared, baked, and presented according to company standards and quality expectations.
• Provide excellent customer service by addressing customer needs, resolving concerns, and maintaining a welcoming store environment.
• Monitor store performance including sales, labor, and productivity metrics, and take appropriate action to support store goals.
• Oversee inventory levels, receive deliveries, and ensure proper storage and rotation of ingredients and supplies.
• Maintain compliance with food safety, sanitation, and workplace safety regulations, including required certifications and procedures.
• Ensure the store remains clean, organized, and well maintained in accordance with company standards.
• Support hiring, onboarding, and training of new employees.
• Assist with merchandising, promotional materials, and product presentation to maintain brand standards.
• Communicate effectively with leadership regarding store performance, staffing needs, and operational concerns.
• Foster a positive team culture that supports collaboration, accountability, and employee development.
• Proactively grow store sales through local marketing and community outreach, including partnerships with schools, fundraisers, and local organizations. Track results, evaluate effectiveness, and identify new opportunities to increase revenue.

Minimum Qualifications:

• 18 years of age or older
• Must be legally authorized to work in the United States
• High school diploma or equivalent
• Previous food service or retail leadership experience
• Availability to work evenings, weekends and holidays.
• SERV Safe Food Protection Manager Certification (or ability to obtain within designated timeframe)

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Standing and walking for extended periods.
• Reaching, bending, stooping and twisting.
• Repetitive motions with hands and arms.
• Frequently lifting or carrying items up to 40-50 lbs.
• Operate commercial bakery equipment, including large stand mixers.
• Operate commercial bakery ovens.
• Fast-paced retail bakery environment working in tight kitchen spaces.
• Interaction with Crew and Customers throughout the shift.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.