The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced ... Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
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Electronic Engineer Entry Level information
What is the difference between Electronic Engineer Entry Level vs Electrical Engineer Entry Level?
| Aspect | Electronic Engineer Entry Level | Electrical Engineer Entry Level |
|---|---|---|
| Required Credentials | Bachelor's in Electronics, Electrical, or related field; certifications vary | Bachelor's in Electrical Engineering or related field; certifications vary |
| Work Environment | Design, testing, and development of electronic systems; labs and offices | Power systems, control systems, and electrical infrastructure; labs and fieldwork |
| Industry Usage | Consumer electronics, telecommunications, embedded systems | Power generation, industrial automation, electrical utilities |
Electronic Engineer Entry Level and Electrical Engineer Entry Level share foundational engineering education and often work in overlapping industries. However, electronic engineers focus more on designing and developing electronic circuits and devices, while electrical engineers typically work on larger electrical systems and power infrastructure. Both roles require similar qualifications but differ in their specific applications and work environments.
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Automation Service Engineer, (Entry Level) Ann Arbor/Sterling Heights, Michigan
Sterling Heights, MI
Full-time
Medical, Life
Posted 6 days ago
BD rating
7.3
Based on 138 frontline employees who took The Breakroom Quiz
265th of 430 rated machine equipment manufacturers
Job description
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job DescriptionPOSITON SUMMARY:
The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment and schematic diagrams. The ASE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.
DUTIES AND RESPONSIBILITIES:
Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to; KiestrA, Microbiology, Molecular, and LC/MS
Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves
Lead customer expectations, by communicating work performed and providing follow up plan if needed
Collaborate with customers to proactively schedule and complete system upgrades as needed
Report and document all customer complaints in appropriate systems of record for resolution and investigation.
Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
Always maintain a professional appearance.
Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.
MINIMUM QUALIFICATIONS:
Bachelor's degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines
Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
Intermediate knowledge of information systems networking architecture design and set up.
Intermediate understanding of computer software operating systems and the ability to speak with customer's information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.
Preferred:
Expertise in Robotics
Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
Knowledge of Lab Information Systems (LIS) and database management
A+, Microsoft or Cisco accreditation advantageous Understanding of basic computer security concepts and standard processes
Excellent verbal and written communication skills
Outstanding customer service and soft skills
Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history and meet BD's auto safety standards
Physical Requirements
Ability to lift 30 to 40 lb. objects from the floor to chest level
Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day
Ability to sit, kneel, squat, bend, and stand repeatedly in a 8-10-hour period to assemble and repair instrument suites
Ability to push and pull objects weighing up to 70 lbs
Ability to perform fine motor tasks while reaching over the course of an 8-10-hour day
Ability to carry a 30 lb. pack on your back for up to 1 hour
Ability to drive distances of up to 6 hours, and in adverse weather conditions
Able to climb portable ladders and step stools
May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work LocationUSA MD - Sparks - 39 Loveton CircleAdditional LocationsUSA MI - Sterling Heights PhoenixWork ShiftPR 800am-430pm M-F (United States of America)At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
$27.00 - $43.20 USD HourlyAbout BD
Sourced by ZipRecruiter
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
Industry
Medical equipment and supplies manufacturing and manufacturing
Company size
10,000+ Employees
Headquarters location
Franklin Lakes, NJ, US