Electric Distribution Dispatcher Jobs (NOW HIRING)

About Us  

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

Summary

This position supervises the operation of the Distribution Operations Center (DOC), including the coordination of routine and emergency switching and service restoration to maintain optimum system operating conditions. Ensure proper communication to the appropriate supervisors, managers and function level management.

Key Roles & Responsibilities

Other duties may be assigned.  Directly or through others, the incumbent: 

• Ensures that all safety procedures involved in the dispatch operation are followed at all times to protect the public, company personnel and equipment.
• Supervises, maintains and monitors the integrity of the electric distribution system including the direction of all restoration activities within the area of responsibility with the principal front line responsibility during after hours, weekends and holidays.
• Oversees daily planned and unplanned switching activities are executed according to DOC procedure.
• Develops and maintains lines of communication between the DOC and internal and external stakeholders regarding DOC operations including emergency and management level notifications. 
• Ensures proper record keeping and corrections and compliance with Standard Operating Procedures (SOPs).  
• Provides for training, coaching and job related experience in support of employee growth and development. Responsible for tracking operator training progression.
• Assists in the development of standard operating procedure documents, training and other DOC operations as necessary and ensures adherence to standard operating procedures in the dispatch operation.  
• Supports system and process improvement initiatives and actively contributes to the development and implementation of new operational systems and processes
• Participates in cross-functional initiatives and projects to contribute operational expertise and process alignment.
• Performs all essential aspects and functions of the job as well as any other specific job requirements.

Skills 

• Strong analytical, critical thinking, problem solving, and troubleshooting skills.
• Effective written, verbal, and interpersonal communication skills.
• Able to meet deadlines while managing multiple tasks.
• Advanced knowledge of Oncor Electric Delivery Safety Handbook.

Education 

• High School diploma, GED, or equivalent is required.
• Applicants with a Technical degree are encouraged to apply.
• Applicants with an understanding of Oncor operational systems are encouraged to apply. 

Experience

• Applicants with 5 years of relevant transmission or distribution experience are encouraged to apply. 
• Advanced knowledge of company operations, policies, procedures and systems.
• Demonstrated strong leadership characteristics.

Measures of Success

• Able to effectively develop trust and build collaborative relationships with stakeholders both within the DOC and external.
• Proactively communicates with DOC stakeholders both verbally and in writing.
• Able to provide guidance and tracking for operator training and development.
• Successful contribution to Company Goals and Objectives.
• Able to manage activity within the DOC control room to ensure operational metrics are met.
• Able to adapt quickly to changing technology, processes, and procedures.
• Available for call-out.

Benefits 

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as: 

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match with student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.