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Elearning Supervisor Jobs in Florida (NOW HIRING)

McKesson

Instructional Designer

Lakeland, FL · Hybrid

$60K - $82K/yr

This position reports to Supervisor, Training Content Development for Supply Chain Operations ... Critical Skills * 2+ years of previous experience in instructional design and e-Learning ...

McKesson

Instructional Designer

Lakeland, FL · Hybrid

$60K - $82K/yr

This position reports to Supervisor, Training Content Development for Supply Chain Operations ... Critical Skills * 2+ years of previous experience in instructional design and e-Learning ...

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Elearning Supervisor information

What cities in Florida are hiring for Elearning Supervisor jobs?

Cities in Florida with the most Elearning Supervisor job openings:

Infographic showing various Elearning Supervisor job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Help Desk & Training Manager

West Palm Beach, FL • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

Other

Posted 15 days ago

Job description

The Help Desk & Training Manager will oversee the firm's technology help desk operations and technology training functions. This individual will be responsible for ensuring attorneys and staff receive timely, high-quality technical support while also developing and delivering training initiatives that enhance technology proficiency across the firm.

Key Responsibilities: Help Desk Management
  • Manage and lead the help desk team, ensuring prompt and effective resolution of technical issues for attorneys and staff.
  • Oversee ticketing system operations, workflows, and escalation procedures.
  • Coordinate with other IT teams on system upgrades, rollouts, and incident management.
  • Develop and maintain a knowledge base of common issues and solutions.
  • Develop on-call and after-hours coverage schedules to ensure support availability outside standard business hours..
  • Oversee deployment, configuration, and troubleshooting of desktops, laptops, mobile devices, printers, and peripherals firm-wide.
  • Provide white-glove technical support for attorneys, partners, and firm leadership, including courtroom, conference room, and remote/hybrid work technology needs.
  • Coordinate technology support for depositions, hearings, closings, client meetings, and firm events as needed.
  • Ensure remote and traveling attorneys have reliable access to firm systems, VPN, and mobile technology.
Training & Development
  • Manage and lead the technology training team.
  • Develop and oversee firm-wide training programs on legal technology platforms, software applications, and firm-specific systems.
  • Oversee onboarding technology training for new hires, including attorneys, paralegals, and administrative staff, ensuring consistent, effective delivery of training.
  • Assess training needs through surveys, feedback, and consultation with department leaders; measure training results and effectiveness.
  • Create and maintain training materials for new software rollouts, ongoing training and role-specific training and create user guides, quick reference cards, and e-learning content.
  • Coordinate training schedules and delivery formats (in-person, virtual, self-paced) across all firm offices to maximize attendance and effectiveness.
Qualifications:
  • Bachelor’s degree in Information Technology, Business Administration, Education, or a related field.
  • Minimum of 5+ years of experience in IT support and/or training, with 3+ years in a supervisory or management role.
  • Experience working in a law firm or professional services environment strongly preferred
  • Proficiency with legal technology platforms such as document management systems (e.g., iManage, NetDocuments), practice management software, and Microsoft 365.
  • Familiarity with help desk ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk).
  • Experience with learning management systems (LMS) and e-learning development tools.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and projects simultaneously.
  • ITIL certification or equivalent training is a plus.
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