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THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Join the Unemployment Insurance Carnegie Team as an Employment Development Specialist I!
Are you an analytical problem solver who enjoys improving processes, working with data, and supporting operational excellence? Do you thrive in a collaborative environment where your work directly contributes to the success of a high-performing team? If so, we invite you to apply for the Employment Development Specialist I (EDS I) position.
Under the close supervision of the Office Manager or Section Manager, and in partnership with the management team, the EDS I serves as a key program consultant responsible for a wide range of analytical, administrative, and technical assignments that support the daily operations of the UI Center.
In this role, you will research, analyze, and interpret program data to identify trends, evaluate operational performance, and develop recommendations that improve efficiency and service delivery. You'll assist management in monitoring office performance through quality reviews, the Field Office Basic Evaluation System (FOBES), and other performance metrics while helping develop innovative tools and processes to track progress toward organizational goals.
The EDS I also plays an integral role in supporting business operations by assisting with budget tracking, benefits administration, Operating Expenses and Equipment (OE&E), procurement activities, facilities planning, health and safety initiatives, and special projects. You'll coordinate reports, prepare technical documentation, and collaborate with internal and external partners to ensure operational priorities are achieved.
As a trusted resource for the management team, you'll provide guidance to staff on new procedures, assist with workload planning and scheduling using the UI Scheduling System and other workload distribution methods, support quality improvement initiatives, and may serve as the Single Point of Contact (SPOC) for departmental programs and special assignments. The position also coordinates determination schedules for UI interviewers and contributes to continuous improvement efforts across the UI Center.
This position offers an excellent opportunity for individuals who enjoy data analysis, project coordination, process improvement, collaboration, and making a meaningful impact on organizational success while supporting California's Unemployment Insurance program.
What We're Looking For
The ideal candidate is:
• Analytical and detail-oriented with strong problem-solving skills.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Skilled at interpreting data and identifying opportunities for process improvement.
• An effective communicator who builds collaborative working relationships.
• Proficient in planning, coordinating projects, and supporting operational initiatives.
• Committed to providing exceptional internal customer service and supporting organizational excellence.
This position may be eligible for rotational telework in accordance with EDD's Telework Policy. Employees are required to report to their assigned headquarters office, and travel expenses to and from headquarters are the responsibility of the employee.
Position exists in San Bernardino County.
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.
You will find additional information about the job in the Duty Statement .
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Office/Cubicle in a Call Center atmosphere.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT DEVELOPMENT SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-524854
Position #(s):
280-857-9204-002
Working Title:
EDS I
Classification:
EMPLOYMENT DEVELOPMENT SPECIALIST I $4,570.00 - $5,725.00 A
$5,494.00 - $6,880.00 B
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
San Bernardino County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 a.m. - 5:00 p.m.
Work Week:
Monday - Friday
Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Special Requirements
SOQ should not exceed one page. A cover letter or resume is not an acceptable substitute for a Statement of Qualifications.
This SOQ is the first phase of the hiring process and will be used in the initial screening process.
Responses must reflect the applicant's own original work and may not be generated or assisted by artificial intelligence (AI) tools.
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment
If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
The Employment Development Specialist I is a Departmental Promotional exam for EDD employees only. The next administration of the Employment Development Specialist I exam is tentatively scheduled for October, 2026.
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/25/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Employment Development Department
Mail In Address
Attn: Job Control #524854
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Employment Development Department
Drop Off Address
Attn: Job Control #524854
EDD/Human Resource Services Division
1416 9th Street, 1st floor lobby
Sacramento , CA 95814
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
The ideal candidate:

• Has recent Unemployment Insurance (UI) program experience (within the last two years).
• Demonstrates strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop recommendations.
• Has advanced proficiency using Microsoft Office applications, particularly Microsoft Excel, to analyze, organize, track, and report information.
• Possesses excellent written and verbal communication skills and is able to prepare clear, concise reports and correspondence.
• Builds and maintains positive working relationships with management, staff, and internal and external stakeholders.
• Demonstrates strong organizational and time management skills with the ability to manage multiple priorities and meet competing deadlines.
• Has broad knowledge of UI policies, procedures, systems, and office operations, including experience with the UI Scheduling System.
• Exercises sound judgment, maintains attention to detail, and consistently produces accurate, high-quality work.
• Demonstrates initiative, adaptability, and flexibility when responding to changing priorities, special projects, and operational needs.
• Effectively coordinates assignments, manages projects, and contributes to continuous process improvement and operational excellence.

Benefits Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Crystal Pineda
(909) 204-1971
Crystal.Pineda@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a re