Now Hiring a Mobility-on-Demand (MOD) Transit Supervisor!
Are you a natural leader who is energized by fast-paced environments and cares deeply about quality service and team support? ย Weโre looking for a proactive and people-focused Supervisor to help launch and shape the future of our all-electric, mobility-on-demand transit service!ย Visit our website to learn more about the Ithaca Electric Transportation Accessibility (IETA) project, expected to launch in Spring 2026.
This is not your average supervisor role! ย Youโll be at the heart of a rapidly evolving service model, helping us rethink how public transit can better serve our community. ย Youโll work with a diverse, dedicated team and every day will bring new challenges and opportunities to lead, learn, and grow.
What Youโll Do:ย
- Oversee daily operations and solve logistical challenges to keep MODย services running smoothly
- Supervise and support operators, ensuring safe, reliable service & great passenger experience
- Lead training efforts and collaboratively develop MOD program policies & procedures
- Monitor operator performance, provide timely feedback, & celebrate wins
- Ensure compliance with TCAT policies, DOT/DMV regulations, & NYS Article 19-A testing
- Be on-call to respond to service issues, coordinate with mechanics, & assist with emergency operationsย
- Represent TCAT and engage with the community at events and meetings
Why Join TCAT?
- We offer a truly supportive work environment where your leadership makes meaningful impact on the community.
- Opportunities to grow your career in public transportation.
- Excellent benefitsย including generous contributions to medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.
- Generous PTO: vacation, sick time, paid holidays, floating holidays.
- Be part of a mission-driven team serving passengers and expanding our transit services in Tompkins County!
Schedule:
Service hours TBD, but will include night & weekend operations and on-call responsibilities
Work Environment:ย
This role blends office work with field supervision โ youโll be out & about supporting operators, attending community events, and making sure everything runs smoothly. Be ready for all kinds of weather and occasional lifting (up to 50 lbs).
Who Weโre Looking For:
- Supervisory experience โ preferably in a transit or dispatch environment
- Strong, clear, consistent interpersonal communication & leadership skills
- Safety first mindset (and you have the clean driving record to back it up!)
- Flexible schedule, available to be on-call during night & weekend service hours
- Ability to think on your feet and be accountable for decision-making
- Comfort with technology and data - youโll help track & analyze performance
- Collaborative spirit and a commitment to safety, service, and teamwork!
Additional Details:
- Must possess high school diploma or equivalentย
- Formal training of one to two years in a technical or trade school, two years college coursework, or Associate's degree preferred
- 1-2 years of supervisory experience preferred; preferably in a collective bargaining environment
- 3 years of experience in a transit environment preferredย
- 2 years of experience in developing and administering training programsย
- Must possess good analytical and basic math skills
- Proficient with computer technology and experience with Microsoft Office Suite
- Must possess valid CDL-B driver's license (or obtain one as soon as eligible)ย
- Must possess NYS 19A examiner's certification (or obtain one as soon as eligible)
- Ability to communicate in a clear and concise manner both verbally and in writing; ability to establish and maintain effective working relationships with employees, management team, and passengers
- Ability to plan and assign work in an efficient and effective manner
- Ability to interpret policies and regulations and apply them in an appropriate manner
- Able to exercise good judgment with respect to employee and passenger welfare, and equipment safety
- Ability to work independently and as a part of a team
- As supervisor of โsafety sensitive positionsโ is subject to periodic drug and alcohol screening