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Ecommerce Website Manager Jobs in Michigan (NOW HIRING)

Eccalon LLC

E-Commerce Manager

Detroit, MI · On-site

This hybrid role combines digital merchandising, website management, campaign coordination, and ... E-Commerce Operations (60%) * Oversee the Epoch Sports Shopify Plus store, including product ...

Mktruckcenters

ECommerce Manager

Byron Township, MI · On-site

$100K - $120K/yr

ECommerce Manager Regular Full-Time, DEPT - MGR, Byron Center, MI, US Salary Range: $100,000.00 To ... This role blends technical Magento development with revenue‑driving strategy, focusing on website ...

M&K Truck Centers

ECommerce Manager

Byron Center, MI · On-site

$100K - $120K/yr

This role blends technical Magento development with revenue-driving strategy, focusing on website ... Ecommerce Site Management (Magento) * Manage and maintain the Magento platform end-to-end

ThyssenKrupp

eCommerce

Southfield, MI · On-site

$82K/yr

Your responsibilities Job Summary The eCommerce UX Designer will work directly alongside the e ... These individuals/entities are fraudulently offering jobs online through texts, websites, telephone ...

Goodwill SWMI

E-Commerce Specialist

Kalamazoo, MI · On-site

$14/hr

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand ... Go to our website at: www.goodwillswmi.org General Responsibilities The primary responsibility of ...

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Ecommerce Website Manager information

Infographic showing various Ecommerce Website Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

E-Commerce Manager

Detroit, MI • On-site

Eccalon LLC
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about Eccalon LLCexternal

Full-time

Re-posted 29 days ago

Job description

***This is an on-site position, NOT remote/hybrid***

Job Description

Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our online storefront and customer journey. This hybrid role combines digital merchandising, website management, campaign coordination, and hands-on customer support. You’ll be responsible for running the day-to-day operations of our e-commerce business — optimizing product listings, launching drops, troubleshooting site performance — while also handling customer inquiries and building relationships with our community. This is a perfect opportunity for someone who is both analytical and empathetic, thrives in a fast-moving sports environment, and is ready to help a bold brand grow.

Key Responsibilities

  • E-Commerce Operations (60%)
    • Oversee the Epoch Sports Shopify Plus store, including product uploads, pricing updates, product categorization, collections, and metadata
    • Monitor and improve website performance, UX, and conversion rates
    • Coordinate seasonal product drops, campaign pages, sales promotions, and restocks with marketing and creative teams
    • Ensure on-site branding, product imagery, and copy reflect current marketing strategy and tone
    • Track performance KPIs: conversion rate, bounce rate, AOV, UPT, return rate, and site speed
    • Collaborate with fulfillment and warehouse teams to ensure accurate inventory flow and timely shipping
    • Manage integrations and tools such as Klaviyo, Gorgias, Google Analytics, Meta Ads, and post-purchase flows
  • Customer Experience (40%)
    • Provide responsive, solution-oriented customer support via Gorgias (email, chat, and phone)
    • Resolve issues related to orders, returns, shipping delays, product sizing, and general inquiries
    • Update and maintain FAQ, sizing guides, return policies, and automated responses to improve self-service options
    • Track and escalate recurring feedback to internal teams (product, ops, design)
    • Represent the voice of the customer in strategic meetings to enhance the overall user journey
    • Maintain a helpful, professional, and brand-aligned tone across all customer communication

Qualifications

  • 2–4 years of experience in an e-commerce or DTC brand, ideally within sports, athletic wear, or consumer products
  • Proficiency with Shopify Plus, Google Analytics, and Gorgias (or comparable customer support platform)
  • Strong written communication skills and an instinct for customer tone and messaging
  • Ability to analyze data, identify trends, and implement site optimizations
  • Comfortable working cross-functionally in a fast-paced, startup-like environment
  • Organized, adaptable, and self-motivated with an entrepreneurial mindset
  • Passion for sports, athletics, and performance gear a strong plus

Bonus Skills (Not Required but Preferred)

  • Familiarity with paid media platforms (Meta Ads, Google Ads)
  • Experience with Klaviyo or email/SMS campaign coordination
  • Working knowledge of inventory systems and warehouse operations
  • Exposure to visual merchandising or light graphic editing (e.g., Canva, Adobe Express)
Eccalon logo

About Eccalon

Sourced by ZipRecruiter

We are a cross-functional collective of innovative minds that leverages technology to tackle the most challenging problems of this generation for clients, the nation, and the world. Eccalon fosters creativity, curiosity, and imagination across all departments and divisions to pioneer new ideas, products, and services. We advance innovation.​

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Hanover, MD, US

Year founded

2017

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