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Ecommerce Japanese Jobs (NOW HIRING)

Uniqlo

Customer Service Associate

New York, NY · On-site

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... Knowledge of retail or ecommerce preferred * Excellent interpersonal skills with the ability to ...

Gu

Customer Service Associate

Manhattan, NY

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... Knowledge of retail or ecommerce preferred * Excellent interpersonal skills with the ability to ...

Fastretailing

Customer Service Associate

New York, NY

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... Knowledge of retail or ecommerce preferred * Excellent interpersonal skills with the ability to ...

Uniqlo

Customer Service Associate

Manhattan, NY

$17.50 - $18/hr

GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global ... Knowledge of retail or ecommerce preferred * Excellent interpersonal skills with the ability to ...

Actapio Inc

Be Seen First

Administrative Assistant

East Wenatchee, WA · On-site

$24 - $31/hr

Knowledge of Japanese business customs, experience working in Japanese companies, Japanese language ... JAPAN, as well as e-commerce and fintech services to over 100 million users.

Actapio Inc

Be Seen First

Administrative Assistant

East Wenatchee, WA · On-site

$50K - $65K/yr

Knowledge of Japanese business customs, experience working in Japanese companies, Japanese language ... JAPAN, as well as e-commerce and fintech services to over 100 million users.

Actapio Inc

Be Seen First

Administrative Assistant

East Wenatchee, WA · On-site

$24 - $31/hr

Knowledge of Japanese business customs, experience working in Japanese companies, Japanese language ... JAPAN, as well as e-commerce and fintech services to over 100 million users.

Actapio Inc

Be Seen First

Administrative Assistant

East Wenatchee, WA · On-site

$50K - $65K/yr

Knowledge of Japanese business customs, experience working in Japanese companies, Japanese language ... JAPAN, as well as e-commerce and fintech services to over 100 million users.

Uniqlo

EC Merchandising Planner

New York, NY · On-site

$75K - $88K/yr

LTD (FR) is a leading global Japanese retail holding company that designs, manufactures and sells ... Reviews e-commerce communications and participates in reviewing advertising effectiveness analysis ...

Yami

Wholesale Specialist

Brea, CA

$19.75 - $27/hr

... e-commerce platform, iOS, and Android apps. Benefits & Compensation: 401(k) matching Health ... Bilingual proficiency (Korean/Japanese and English) is a plus but not required Ability to travel ...

Fastretailing

EC Merchandising Planner

New York, NY

$75K - $88K/yr

LTD (FR) is a leading global Japanese retail holding company that designs, manufactures and sells ... Reviews e-commerce communications and participates in reviewing advertising effectiveness analysis ...

Yami

Wholesale Specialist

Brea, CA · On-site

$19.50 - $26.75/hr

... wellness experiences through our e-commerce platform, iOS, and Android apps. Benefits ... Bilingual proficiency (Korean/Japanese and English) is a plus but not required. * Ability to travel ...

Goodai Global USA, Inc.

Senior Accountant

Irvine, CA · On-site

... marketing, eCommerce and B2B distribution in North America. Be part of our team for big Korean and Japanese Beauty brands, one of the fastest growing in beauty industry. We are seeking a detail ...

Yami

Category Management Specialist- Beauty

Brea, CA · On-site

$120K - $120K/yr

... e-commerce platform, iOS, and Android apps. Benefits & Compensation: 401(k) Matching Health ... player Japanese or Korean language skill is a big plus Experience in developing product ...

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All JobsEcommerce Japanese Jobs

Ecommerce Japanese information

See salary details

$20.5K

$54.5K

$101K

How much do ecommerce japanese jobs pay per year?

As of Jun 9, 2026, the average yearly pay for ecommerce japanese in the United States is $54,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What does an Ecommerce Japanese specialist do?

An Ecommerce Japanese specialist manages online sales and marketing activities targeted at Japanese-speaking customers. This role often involves translating product listings, optimizing content for Japanese search engines, handling customer service in Japanese, and ensuring that the ecommerce platform is culturally relevant. They may also analyze sales data, coordinate campaigns, and work with logistics teams to ensure smooth operations for Japanese markets. Strong language skills and cultural understanding are crucial in this position.

What are the common challenges faced by professionals in Ecommerce Japanese roles, and how can they overcome them?

Professionals in Ecommerce Japanese roles often face challenges such as adapting global ecommerce strategies to the unique preferences and buying behaviors of Japanese consumers, navigating local regulations, and ensuring effective communication between international and Japanese teams. Overcoming these challenges involves staying updated on Japanese market trends, leveraging local insights, and developing strong cross-cultural communication skills. Additionally, collaborating closely with marketing, logistics, and customer support teams helps ensure a seamless customer experience tailored to the Japanese market.

What is the difference between Ecommerce Japanese vs Customer Service Japanese?

AspectEcommerce JapaneseCustomer Service Japanese
Required CredentialsBusiness Japanese, e-commerce platform knowledgeBusiness Japanese, communication skills
Work EnvironmentOnline retail, logistics, marketing teamsCall centers, support desks, client communication
Employer & Industry UsageRetail companies, marketplaces, logistics firmsService providers, retail support, hospitality
Search & Comparison IntentFocus on e-commerce skills, platform familiarityFocus on customer interaction, support skills

While both roles require Business Japanese and strong communication skills, Ecommerce Japanese focuses on online retail, platform management, and logistics, whereas Customer Service Japanese emphasizes direct client interaction and support. Understanding these differences helps job seekers target the right roles in the Japanese market.

What are the key skills and qualifications needed to thrive as an Ecommerce Japanese Specialist, and why are they important?

To thrive as an Ecommerce Japanese Specialist, you need fluency in Japanese, knowledge of ecommerce platforms, and experience with online sales or digital marketing. Familiarity with tools such as Shopify, Amazon Japan, analytics platforms, and SEO best practices is typically required. Strong communication, cultural awareness, and problem-solving abilities help you engage customers and adapt to market trends. These skills are crucial for driving sales, building customer trust, and ensuring effective operations in the competitive Japanese ecommerce landscape.
Customer Service Associate

Customer Service Associate

Uniqlo

New York, NY • On-site

$17.50 - $18/hr

Full-time

Posted 29 days ago

UNIQLO rating

6.8

Company rating: 6.8 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

26th of 102 rated fashion retailers

Job description

Company Overview:
GU is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo. GU is the second largest brand in the Fast Retailing Group after UNIQLO. The brand name GU is derived from the Japanese word "jiyu", which means free and unconfined. The company was established in 2006 in Japan, and today has
around 470 locations mainly in Japan, with a select number of stores throughout Asia.
Position Overview:
As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy.
Job Responsibilities:
  • Interact with customers over the voice and written channels
  • Respond to queries related to products, services, processed and policies
  • Handle and resolve complaints in accord with established policies and procedures
  • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
  • Assist customers with placing orders and navigating our ecommerce site
  • Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution
  • Liaise with distribution centers to research disruption to order fulfillment or return process
  • Liaise with retail stores to resolve customer concerns related to store experience
  • Any additional duties that are necessary due to the evolving needs of the business
  • Other related duties to be assigned by direct supervisor

Qualifications:
  • 1-3 years of customer service experience, call center environment preferred
  • Knowledge of retail or ecommerce preferred
  • Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally
  • Excellent communication skills
  • Pleasant telephone manners and calm disposition
  • Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities
  • Familiarity with case management systems a plus
  • Minimum typing of 35-40WPM
  • General knowledge of Microsoft Office products
  • Ability to quickly learn new software and use multiple systems & platforms
  • Ability to adapt to changing demands of the work environment
  • Positive attitude and open to constructive criticism and continuous improvement in performance job functions
  • Excellent listening, written and oral communication skills
  • Regular, dependable attendance and punctuality

Hourly Salary: $17.50 - $18.00
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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