E Learning Program Manager Jobs in Roscommon, MI

For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website https://trilyonservices.com/careers/

We are seeking a System Administrator 2 to join our team. This role will involve imaging and deploying laptop and workstation systems, maintaining and repairing program resources, configuring video conferencing systems, and supporting a Distance Learning Program (DLP) at a government installation. The ideal candidate will have experience in system administration, IT help desk support, audio/visual equipment, and network troubleshooting, and a passion for delivering reliable technical support in a mission-driven environment.

Job Description:

We are looking for an experienced System Administrator 2 to support a Distance Learning Program (DLP) at a government installation. The resource will work fully onsite 5 days per week and is responsible for the imaging, deployment, maintenance, and repair of computer and audio/visual systems. This individual will operate independently, relying on pre-established guidelines and instructions, and will typically report to a manager.

Key Responsibilities:

• Image and deploy laptop and workstation systems; occasional imaging and deployment at other locations throughout the state may be required
• Maintain and repair all program resources for the Distance Learning Program (DLP)
• Perform system patching, OS updates, and operating system image refresh
• Install all peripherals including projectors, printers, cameras, sound equipment, and recording devices
• Configure, install, and support all video conferencing systems and bridge systems for conferencing
• Manage and coordinate calendars and scheduling tools for the DLC
• Conduct inventory and document hand receipts for all incoming and outgoing equipment
• Coordinate staff support of all equipment for end users
• Maintain data to support metric requirements provided to program management
• Schedule and coordinate all audio and video conferences with both local and distant locations worldwide
• Prepare rooms for scheduled video or audio conferences
• Coordinate issuance and return of loaned endpoints and AV equipment; ensure proper setup and breakdown
• Ensure classified video conferencing is conducted in appropriate areas; verify classification level of all participants prior to connecting
• Test classified and unclassified conferences prior to event dates
• Monitor all classified transmissions to ensure communication integrity
• Make daily decisions on prioritizing critical response needs and scheduling resources based on availability and urgency

Required Skills & Qualifications:

• 3–5 years of experience in a system administration and/or IT help desk role
• Security+ certification required
• A+ and Network+ certifications preferred
• High school diploma required; post-secondary training in computers preferred; Bachelor's degree in Computer Science is a plus
• Proficient troubleshooting of computer systems, networking/connectivity, and audio/visual equipment
• Proficient use of Microsoft Office systems
• Working knowledge of SharePoint, documentation policies, and inventory management
• Strong written and verbal communication skills
• Ability to lift 50 lbs independently and up to 100 lbs with assistance
• Ability to perform occasional lifting, bending, ladder climbing, working in small or elevated areas, and use of tools for cabling, testing, and equipment repair

Interview & Logistics:

• Interview Process: In-person only — candidates must be available for an in-person interview
• Work Schedule: Fully onsite, 5 days per week from Day 1
• Location Preference: Local candidates within 1 hour of Grayling, MI strongly preferred. Non-local candidates must be willing to relocate within 1 hour of Grayling, MI at their own expense upon acceptance, with no delays

Why Join Us?

• Trilyon, Inc. offers a comprehensive benefits package
• Opportunities for growth and professional development
• Collaborative and inclusive company culture

Equal Employment Opportunity (EEO) Statement:
Trilyon, Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Anjali Sharma | Technical Recruiter | anjali@trilyonservices.com