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E Commerce Agent Jobs in Tennessee (NOW HIRING)

Biltmore Company

The E-Commerce Sales Agent is responsible for providing a world class shopping experience for all guests who visit biltmoreshop.com as well as phone orders and email communications. Associate will ...

Tier1usa

Medicare Sales Agent (Remote) - TN

Nashville, TN · On-site

$80 - $100/hr

... e-commerce, and B2B brands. Centerfield's digital experiences and digital brands, such as Business ... If you're a licensed insurance agent eager to maximize your income in a fully remote role with a ...

New

FourPoint People

Associate Insurance Agent

Brentwood, TN · On-site

$47K - $70K/yr

Reimbursed expenses for community and networking activities (e.g., Chamber of Commerce events ... Licensed Insurance Agent / Producer * Agency Owner * Specialized roles (e.g., Client Service ...

FedEx Logistics

Customs Trade Agent

Jackson, TN · On-site

... e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx ...

FedEx Logistics

Customs Trade Agent

Jackson, TN · On-site

... e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx ...

Crateandbarrel

... e-commerce, and catalog * Ensure full understanding and awareness of all product information ... Ability to be an agent of change and shift quickly as our business evolves * Proven track record of ...

PVH Corp.

Sales Associate - Part-Time

Nashville, TN · On-site

$13.50 - $18.25/hr

Shop at our company outlets and e-commerce sites at a discount. Please note, eligibility depends on ... agent or representative from requesting or otherwise considering any job applicant's current or ...

PVH

Sales Associate - Part-Time

Nashville, TN

$13.50 - $18.25/hr

Shop at our company outlets and e-commerce sites at a discount. Please note, eligibility depends on ... agent or representative from requesting or otherwise considering any job applicant's current or ...

All JobsE Commerce Agent JobsE Commerce Agent Jobs in Tennessee

E Commerce Agent information

Infographic showing various E Commerce Agent job openings in Tennessee as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

E-Commerce Sales Agent - Seasonal

Biltmore Company
Hospitality Services • 1 - 5K employees
Learn more about Biltmore Companyexternal

Part-time

Posted 6 days ago

Biltmore Estate rating

7.0

Company rating: 7.0 out of 10

Biltmore Estate

Based on 13 frontline employees who took The Breakroom Quiz

5.6

Company rating compared to similar companies: 5.6 out of 10

Hospitality employers average

Based on 104,446 frontline employees who took The Breakroom Quiz

The best things about working at Biltmore Estate

  • 89%

    89% say they enjoy their job

    say they enjoy their job

  • 80%

    80% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 67%

    67% say they have respectful managers

    say they have respectful managers

Featured by Biltmore Estate, based on 13 Breakroom Quiz responses from their frontline employees

Job description

Job Description

The E-Commerce Sales Agent is responsible for providing a world class shopping experience for all guests who visit biltmoreshop.com as well as phone orders and email communications. Associate will actively up sell at every opportunity and assist guests with product selections while ensuring all orders meet compliance requirements for shipping. In addition, the E-Commerce Sales Agent will be responsible to provide general assistance and support for estate sales and information calls which may occur as part of the guests retail requests. This includes, and is not limited to: ticketing and general information; specialty tours, activities, and events; and annual passes. Agents may use active listening and suggestive selling techniques to help guests finalize retail purchases in order to create exceptional and memorable retail experiences.

This position is Seasonal and is expected to end on or around January 13, 2027.

Schedule can vary based on business needs but is generally 1 day a week from 10am-4pm and 2-3 days a week working a 4 hour shift based on the current needs.

Essential Job Duties:

1. Respond to all customer emails and phone calls in a timely and gracious manner.
2. Process new sales as well as cancellations and change of address information, shipment tracking, and all other customer needs accurately and efficiently.
3. Enthusiastically and professionally resolve guest service issues.
4. Up sell and cross sell wines and other merchandise.
5. Request inventory from Estate shops as needed.
6. Engage in outbound communication with customers as needed.
7. Regularly meet or exceed monthly set department goals and performance standards.
8. Provide information, options, and assistance for Biltmore guests, including ticketing/passes; estate activities, products, and services; accommodations; and special events/functions.
9. Listen and anticipate guests needs and wants and use suggestive selling techniques where appropriate to better fulfill guest requests.
10. Ensure that wine orders meet alcohol compliance guidelines and limits as applicable per each state.
11. Possess general understanding of the wine making process and Biltmore Wine
portfolio.
12. Work collaboratively with the E-Commerce and Fulfillment Teams and Reservation Sales Teams as partners to ensure a seamless guest retail experience.

Qualifications:

1. High school diploma or equivalent. Additional education, training, and/or certification(s) preferred.
2. Minimum of one (1) year experience in retail sales or other similar guest service setting. The ideal candidate will have had previous experience working in a high end retail or e-commerce shopping environment.
3. Demonstrated commitment to providing world class internal and external guest service.
4. Ability to learn Biltmore's ticketing and reservations systems and acquire knowledge of the estate and the Asheville area and absorb training and apply it accurately on the job.
5. Ability to employ active listening skills required; should be familiar with and/or able to quickly learn suggestive selling techniques and best practices.
6. Solid computer skills; should be proficient in Microsoft Office, the internet, and able to quickly learn Biltmore's point of sale (POS), inventory tracking, and ticketing systems. Basic knowledge of Excel.
7. Excellent interpersonal and communication skills; must be able to clearly, concisely, and effectively convey information verbally and in writing.
8. Strong organizational and management skills with a keen attention to detail and quality; must be able to prioritize work effectively in a dynamic environment.
9. Must be proactive, able to take initiative, and able to exercise good judgment.

Physical Requirements:

1. Ability to sit for extended periods of time.
2. Ability to lift 10 pounds occasionally.
3. Ability to visually identify products, color recognition, and distinguishing features.

Working at Biltmore Estate

Perks for frontline workers

From Biltmore Estate, via Breakroom

  • 40% discounts at estate food and beverage and retail locations

  • Year-round access to the estate gardens and grounds

  • Access to the Clinic on Biltmore Estate at no cost

  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities

  • Company training and development programs

  • Paid sick/emergency leave (flexible & full-time employees)

  • Paid holidays (flexible & full-time employees)

  • Eligibility to participate in company profit-sharing program (based on seniority; for flexible and full-time employee)

  • Eligibility to contribute to 401(k) retirement savings plan with a company match (flexible and full-time employee)

  • Paid vacation (full-time employees)

About Biltmore Estate, in their own words

From Biltmore Estate

Completed in 1895, Biltmore was created as a grand estate for George and Edith Vanderbilt, their family, and friends. America’s Largest Home® was intended to be an escape, offering the pleasures of country life where every wish was anticipated and fulfilled.

That is the legacy that inspires our 2,000 employees: providing world-class service and gracious hospitality to every guest while preserving and protecting a beloved American icon.

Company values

From Biltmore Estate

Biltmore welcomes, respects, supports, and values diverse guests and employees, not only because it is the right thing to do, but also because it is essential for the preservation of this special place for generations to come. Through what we call a REACH mindset (Recognition, Empathy, Accountability, Curiosity, and Humility), we build relationships to create inclusive communities, develop and empower diverse leadership, and invest in team and community development.

Our company culture is guided by a legacy of serving our guests and each other with the gracious hospitality for which George Vanderbilt was known. Biltmore is still family-owned and remains passionate about fostering a welcoming and inclusive oasis from everyday life for our guests and each other.

Diversity and inclusion statement

From Biltmore Estate

By building equitable and inclusive practices, Biltmore attracts and empowers a workforce as diverse as the 1.7 million+ annual guests that we serve. Our efforts are aimed at empowering our current 2,000+ employees while concurrently creating the workforce of the future.

We’re fortifying these efforts through the establishment of clear and ambitious goals, along with developing strategies and pipelines to enhance diverse representation at Biltmore.

What Biltmore Estate employees say

Pay

Benefits

Hours and flexibility

Workplace

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