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Dynamics 365 In Jobs in Washington (NOW HIRING)

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service * Build custom components using Power Platform and ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service * Build custom components using Power Platform and ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service * Build custom components using Power Platform and ...

XTIVIA

Be Seen First

Dynamics 365 BC / Project Operations Consultant

Reston, VA · On-site

$105K - $125K/yr

Citizens and reside in the United States. How you will make a difference As XTIVIA continues to expand its Microsoft Dynamics 365 Project Operations practice, we are looking for an experienced ...

Deloitte

MS Dynamics 365 F&O Manager

Mclean, VA · On-site

The Emerging ERP Solutions practice is all about bringing you the best in cloud-based ERP ... Dynamics 365 solution data model * Data migration tools and processes within Dynamics 365

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Dynamics 365 In information

What is the difference between Dynamics 365 In vs Dynamics 365 Functional Consultant?

AspectDynamics 365 InDynamics 365 Functional Consultant
Required CredentialsMicrosoft certifications, such as MB-210 or MB-220Same certifications, plus experience in business processes
Work EnvironmentImplementing, configuring, and customizing Dynamics 365 solutionsAnalyzing client needs, designing solutions, and supporting deployment
Employer & Industry UsageUsed across industries for CRM and ERP solutionsEmployers seek consultants to implement Dynamics 365 projects
Search & Comparison IntentOften compared for technical roles in Dynamics 365Compared for functional, business-focused roles

Both roles require Microsoft certifications and familiarity with Dynamics 365. The main difference is that Dynamics 365 In typically refers to technical implementation and customization, while Dynamics 365 Functional Consultant focuses on analyzing business needs and designing solutions. Understanding these distinctions helps job seekers target the right role based on their skills and career goals.

What are popular job titles related to Dynamics 365 In jobs in Washington? For Dynamics 365 In jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Dynamics 365 In jobs in Washington look for? The top searched job categories for Dynamics 365 In jobs in Washington are:
Dynamics 365 In jobs near you

Microsoft Dynamics 365 Developer

Science Applications International Corporation

Washington, DC • On-site

Full-time

Re-posted 6 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

75th of 221 rated it services

Job description


SAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences.
Job Duties:
  • Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows
  • Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
  • Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
  • Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
  • Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors
  • Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
  • Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
  • Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
  • Ensure solutions adhere to security, compliance, data governance, and performance best practices
  • Produce technical documentation, solution diagrams, and release artifacts
  • Partner with business units to gather requirements and translate them into technical designs

Qualifications
Required:
  • BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
  • Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
  • Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
  • Experience with Copilot Studio, including developing Agents, Flows and tools
  • Experience with Power Platform, including Canvas/Model-Driven Apps and Power Automate
  • Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
  • Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
  • Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
  • Understanding of integrations, REST APIs, and webhooks
  • Familiarity with ALM, DevOps pipelines, and solution management
  • Excellent communication and documentation skills

Desired:
  • Microsoft certifications such as:
    • PL-200 (Power Platform Functional Consultant)
    • PL-400 (Power Platform Developer)
    • MB-230 (Dynamics 365 Customer Service)
  • Experience in government, regulated industries, or enterprise-scale environments
  • Knowledge of data modeling, data migration, and Dataverse performance optimization

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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