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Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Also, responsible for ensuring a seamless process of handoff of orders to our 3PL Third Party Logistics partners. Must be able to lead Home Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.
 

Main responsibilities:

• Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners.

• Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director.

• Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.

• Perform initial validation "smoke" test hosted by Corporate Implementation team.

• Facilitate training for all Home Shopping employees, including "on-demand" employees.

• Ensure all Home Shopping employees are following proper processes and procedures.

• Ensure customer satisfaction with the Home Shopping experience.

  • Ensure all orders are shopped and staged on time prior to customer arrival time.

  • Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).

• Facilitate store employee awareness, have Home Shopping huddles throughout the day.

  • Ensure service centric customer facing employees can answer all Home Shopping FAQ's.

  • Ensure service centric customer facing employees are handing out Home Shopping flyers and "talking" Home Shopping to our customers.

• Facilitate customer awareness of Home Shopping services.

• Drive sales visiting neighboring businesses explaining Home Shopping services.

We are looking for candidates who possess the following:

• 
  Excellent customer service skills.

• Possess good communication skills, both verbal and written.

• Strong teamwork and interpersonal skills.

• Possess leadership skills and the ability to influence the work of others.

• Must be able to motivate team members to achieve department goals.

• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

• PHYSICAL ENVIRONMENT:  

• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time. 

• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.

• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.  Possess ability to concentrate and deal with frequent interruptions.

• Willingness to work independently in a fast-paced environment.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video:   ACI Values

A copy of the full job description can be made available to you.