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Drupal Support Jobs in Utah (NOW HIRING)

Drupal Support information

What is Drupal Support?

Drupal Support refers to the assistance provided to users, organizations, or developers working with the Drupal content management system (CMS). This support can include troubleshooting technical issues, performing site updates, maintaining security patches, and providing guidance on best practices for building and managing Drupal websites. Drupal Support professionals help ensure that websites built on Drupal remain secure, up-to-date, and function smoothly. They may also assist with module installation, theme customization, and performance optimization. Effective Drupal Support is crucial for maximizing the reliability and success of Drupal-powered websites.

What are the key skills and qualifications needed to thrive as a Drupal Support specialist, and why are they important?

To thrive as a Drupal Support specialist, you need a solid understanding of Drupal CMS, website troubleshooting, and web development fundamentals, often supported by experience in PHP, HTML, and CSS. Familiarity with Drupal modules, site configuration, and ticketing systems like Jira or Zendesk is typically required. Strong problem-solving abilities, communication skills, and patience are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure efficient issue resolution, high-quality user support, and the smooth operation of Drupal-powered websites.

What are some common challenges faced by professionals in Drupal Support roles, and how can they be addressed?

Professionals in Drupal Support often encounter challenges such as troubleshooting complex module conflicts, managing security updates, and supporting users with varying levels of technical knowledge. Staying up-to-date with the latest Drupal releases and best practices can help address these issues effectively. Collaborating closely with developers, content editors, and site administrators is essential to resolve issues efficiently and ensure smooth website operations. Leveraging community resources and documentation can also be invaluable for overcoming technical hurdles and providing high-quality support.

What is the difference between Drupal Support vs Drupal Developer?

AspectDrupal SupportDrupal Developer
Primary RoleProviding technical assistance, troubleshooting, and maintenance for Drupal sitesDesigning, developing, and customizing Drupal websites and modules
Required SkillsBasic to intermediate Drupal knowledge, troubleshooting, site managementAdvanced PHP, Drupal module development, theme customization
CertificationsDrupal certifications, support-focused coursesDrupal developer certifications, PHP certifications
Work EnvironmentSupport teams, client sites, help desksDevelopment teams, project-based environments

Drupal Support focuses on maintaining and troubleshooting existing Drupal sites, ensuring smooth operation. Drupal Developers are involved in creating and customizing Drupal sites through coding and development. While both roles require Drupal knowledge, Support emphasizes problem-solving and site upkeep, whereas Developers focus on building and enhancing functionalities.

What are popular job titles related to Drupal Support jobs in Utah?

For Drupal Support jobs in Utah, the most frequently searched job titles are:

Web CMS Specialist (Part-time, Student Employee)

The Church of Jesus Christ of Latter-day Saints

Salt Lake City, UT • On-site, Remote

$91K - $91K/yr

Part-time

Posted 13 days ago


Church of Jesus Christ of Latter-day Saints rating

8.7

Company rating: 8.7 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

3rd of 18 rated religious organizations


Job description

As a Web CMS Specialist, you will manage and maintain website content for BYU-Pathway using the Brightspot content management system (CMS). This role focuses on publishing, updating, and organizing web pages to ensure accuracy, usability, and alignment with brand and accessibility standards. You will collaborate with content writers, designers, developers, and cross-functional teams to support website updates and optimize the user experience. The ideal candidate will demonstrate strong attention to detail, organizational skills, and familiarity with CMS platforms and web publishing workflows.

This part-time position typically works Monday - Friday between the hours of 8 am - 5 pm. This is a remote or hybrid position. Remote work is available for Idahobased employees only; Utahbased employees will work in a hybrid capacity.

By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship, are willing to physically reside and perform the work in Utah or Idaho and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City 1-3 days per week.  

Applicants MUST reside in Utah or Idaho to be eligible for this job.

If you are a BYU-Pathway student who lives anywhere other than Utah or Idaho, please reach out to the CAREER SERVICES team for opportunities in your area.  Click here: https://www.byupathway.edu/career-services. 

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Minimum Qualifications

  • Experience working with a content management system (CMS) such as WordPress, Brightspot, Drupal, or similar
  • Strong attention to detail when formatting and publishing digital content
  • Ability to manage multiple tasks and meet deadlines in a collaborative environment
  • Professional, dependable, and self-motivated
  • Strong communication skills and ability to work with cross-functional teams
  • Basic understanding of website structure and digital content publishing

Additional Qualifications

  • Familiarity with SEO fundamentals and web accessibility standards
  • Basic knowledge of HTML, CSS, and JavaScript
  • Experience with digital asset management
  • Understanding of user experience (UX) and user-centered design principles
  • Students pursuing Communications, Digital Media, Information Systems, Marketing, or Web Design preferred

Please submit the following:

  • (Required) Resume
  • (Required) Cover letter addressed to the BYU-Pathway Marketing Team
  • (Preferred) Portfolio or examples demonstrating experience managing or publishing web content (websites, landing pages, blog platforms, etc.) 
  • Publish, update, and maintain web pages using the organization's CMS.
  • Format and organize content to ensure readability, accessibility, and consistency.
  • Coordinate with content creators, designers, and developers to prepare pages for publishing.
  • Ensure brand, style, and formatting standards are followed across web pages.
  • Review and test pages before publishing to ensure links, layouts, and media function correctly.
  • Assist with content audits and website updates to keep information accurate and current.
  • Support website optimization efforts such as improving page structure and navigation.
  • Document CMS processes and assist team members with publishing workflows.

What Church of Jesus Christ of Latter-day Saints employees say

Pay

Benefits

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