Doxim's next Vice President, Operations In this role reporting to the Chief Operations Officer, you will be focused on operational execution with rigour and discipline, scalability of operations, and ...
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Doxim's next Vice President, Operations In this role reporting to the Chief Operations Officer, you will be focused on operational execution with rigour and discipline, scalability of operations, and ...
Doxim information
What is the difference between Doxim vs Customer Service Representative?
| Aspect | Doxim | Customer Service Representative |
|---|---|---|
| Primary Role | Provides document management and customer communication solutions | Handles customer inquiries, support, and service |
| Required Skills | Technical knowledge of document management systems, communication tools | Communication skills, problem-solving, customer interaction |
| Work Environment | Office-based, technical support, software implementation | Call centers, retail, office settings |
| Certifications | None specific, technical training may be preferred | None required, customer service training beneficial |
While Doxim focuses on document management and communication solutions for financial and healthcare industries, Customer Service Representatives primarily handle direct customer interactions across various sectors. Both roles require strong communication skills, but Doxim roles are more technical and specialized, whereas Customer Service Representatives focus on customer support and problem resolution.
What is Doxim and what does the company do?
Doxim is a software company that provides customer communications management and engagement solutions, primarily for financial institutions, utilities, and regulated industries. Their platform helps organizations manage customer communications such as statements, bills, and digital correspondence, supporting both print and digital channels. Doxim aims to streamline document processes, improve customer experience, and ensure regulatory compliance. Their solutions include document generation, digital banking, and payment processing tools.
What are the key skills and qualifications needed to thrive as a Doxim Implementation Specialist, and why are they important?
To thrive as a Doxim Implementation Specialist, you need a solid understanding of software implementation, client onboarding, and project management, typically supported by experience in financial services or document management solutions. Familiarity with Doxim's Customer Communications Management (CCM) platform, CRM systems, and relevant certifications such as PMP or ITIL are valuable. Strong problem-solving, communication, and client relationship skills help you address client needs and ensure smooth transitions. These skills are crucial for delivering successful software deployments, maximizing client satisfaction, and supporting business growth.
What are the typical responsibilities of a team member in a Doxim customer support role, and how do they collaborate with other departments?
In a Doxim customer support role, team members are primarily responsible for assisting clients with software-related inquiries, troubleshooting technical issues, and guiding users through system functionalities. They often document and escalate more complex problems to technical or development teams, ensuring timely resolution. Collaboration is frequent with product management and engineering departments to relay client feedback and coordinate on software updates. This cross-functional teamwork helps deliver effective solutions and maintain high customer satisfaction.
What cities in Indiana are hiring for Doxim jobs? Cities in Indiana with the most Doxim job openings:
Full-time
Medical, Retirement, PTO
Posted 13 days ago
Job description
Who We Are
For over 25 years, we've helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, we create communication solutions that keep businesses moving forward.
What truly sets us apart is our people. We're building a culture where you can grow, contribute, and make a real impact. Here, you're empowered to bring new ideas, solve meaningful challenges, and help shape the future of how organizations communicate with their customers.
If you're looking to take your career to the next level and be part of a team driving tech-enabled solutions, we'd love to meet you.
Doxim's next Vice President, Operations
In this role reporting to the Chief Operations Officer, you will be focused on operational execution with rigour and discipline, scalability of operations, and achieving high performance standards across Doxim's print facilities located throughout the United States and Canada.
This role requires significant onsite presence at each of our print facilities. This role can be based out of our Indianapolis, IN, Troy, MI, or Suwanee, GA locations and will require ~50%+ travel.
Key Responsibilities
- Lead, coach, and mentor a high-performing, highly engaged business unit, which may span multiple units or departments and may include managers, senior managers, and directors.
- Plan, coordinate, and direct business operations to ensure the achievement of company financial objectives including Annual Recurring Revenue (ARR), one time (Service) revenue, personnel cost, operational expenses, EBITDA, and synergies related to mergers and acquisitions
- Create and guide the implementation of workforce plans, including staffing strategy that onboards and retains exceptional talent
- Work with Executive Leadership and peers to establish strategy and execution plans
- Recommend, create, and implement functional policies, processes and programs based on industry best practices.
- Ensure adherence with the company's tools and processes to lead a world class organization
- Oversee the performance management and development process for the business unit
- Drive and foster the company culture that emphasizes the strategy, guiding principles, and core values
- Communicate financial, goal, and KPI results to the team
- Track financial and operational performance for overall business unit
- Develop and maintain trusted customer relationships
- Directly address and resolve business issues with C-Level customer representative
- Effectively engage and collaborate with internal and external stakeholders at all levels and across functional groups
- Establish and ensure adherence to a workforce plan that drives utilization goals across the business unit
- Establish, communicate and achieve financial and goal results, and KPIs to the business unit
- Establish growth strategies to address pain points and drive the execution of those strategies
Skills
- Manage, influence, recognize, motivate, coach, and develop a strong team of manufacturing employees
- Proven ability to manage through conflict
- Drive strategic alignment on priorities in close partnership with senior leadership
- Confident and decisive, with a strong sense of ownership and commitment to shared goals
- Ability to simplify complex topics and communicate clearly to diverse audiences
- Ability to establish and maintain effective working relationships across the organization, working collaboratively as well as autonomously
- Strong problem‑solving skills, with the ability to clearly communicate findings to the team
- Ability to handle multiple priorities while meeting specific deadlines
- Highly detail‑oriented, with a focus on accuracy and follow‑through
- Ability to understand and apply applicable rules, regulations, policies, and procedures
- Proactive self‑starter with a strong ability to learn quickly and take initiative
- Flexible and adaptable, able to thrive in evolving environments
- Demonstrated readiness to take on challenging assignments and stretch opportunities
Qualifications
- 15+ years managing manufacturing operations, including multi site leadership, oversight of facility maintenance, safety adherence, and quality control
- Proven success overseeing complex production environments (print, packaging, mail, or regulated light manufacturing)
- Excellent communication skills in English, both written and verbal – fluency in Spanish is an asset
- Demonstrated ability to lead through operational variability and transformation
- Bachelor's degree in related field. Equivalent work experience in a relevant environment may be considered
- Strong knowledge of HR practices, labor laws, and health & safety requirements
- Ability to work in a high pressure, deadline-oriented environment
- Occasional overtime/weekend work required with the ability to lift up to 50 lbs, stand for extended periods of time, and tolerate exposure to loud noises and vibrations.
Why Doxim?
Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.
Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.
Growth That Excites: We are passionate about nurturing talent from within so this won't be just a job – it will be a journey.
Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.
Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!
Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.
Website - www.doxim.com
Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.