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Donor Care Associate Jobs in Delaware (NOW HIRING)

Nemours

Formula/Pharmacy Technician

Wilmington, DE · On-site

$17 - $20.50/hr

Places inventory orders to maintain adequate PAR levels of donor milk, fortifiers, and supplies ... relevant care, reducing health disparities, and fostering an environment where every associate ...

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All JobsDonor Care Associate JobsDonor Care Associate Jobs in Delaware

Donor Care Associate information

See Delaware salary details

$9

$19

$31

How much do donor care associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for donor care associate in Delaware is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What does a donor care associate do?

A Donor Care Associate is responsible for managing relationships with donors, ensuring their contributions are processed accurately, and providing excellent customer service to support ongoing engagement. They often handle inquiries, resolve issues, and maintain detailed records of donor information and donations. Additionally, they may assist with donor recognition programs, coordinate thank-you communications, and support fundraising campaigns to help retain and grow donor support.

What are the key skills and qualifications needed to thrive as a donor care associate, and why are they important?

To thrive as a Donor Care Associate, you need strong customer service skills, attention to detail, and experience with database management, often supported by a bachelor's degree or relevant work experience. Familiarity with donor management systems like Salesforce or Raiser's Edge, and proficiency in CRM software, are typically required. Exceptional communication, empathy, and problem-solving abilities help build positive relationships with donors and resolve concerns effectively. These skills ensure donor satisfaction and retention, which are critical for the ongoing success of fundraising efforts.

How does a donor care associate typically collaborate with other departments to enhance donor experience?

As a Donor Care Associate, you will often work closely with teams such as Fundraising, Communications, and Data Management to ensure donors receive timely updates, acknowledgments, and support. Collaboration may include coordinating donor events, resolving inquiries, and implementing feedback into donor engagement strategies. This cross-departmental teamwork is essential for maintaining strong donor relationships and improving overall satisfaction. You’ll also participate in regular meetings to share insights and align on best practices for donor stewardship.

What is the difference between Donor Care Associate vs Fundraising Coordinator?

AspectDonor Care AssociateFundraising Coordinator
Primary RoleMaintains donor relationships, processes donations, provides customer servicePlans and executes fundraising campaigns, develops donor strategies
Required SkillsCustomer service, communication, data entryEvent planning, communication, project management
Work EnvironmentNonprofit organizations, donor services teamsFundraising departments, nonprofit organizations
Common CertificationsNone required, but certifications like CFRE are optionalFundraising or nonprofit certifications beneficial

The Donor Care Associate focuses on maintaining relationships with donors and handling their inquiries, while the Fundraising Coordinator develops and manages fundraising campaigns. Both roles are essential in nonprofit settings but differ in scope and responsibilities.

Donor Care Associate jobs near you
Infographic showing various Donor Care Associate job openings in Delaware as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 23% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,583 per year, or $19 per hour.

Contact Center Associate (Part-Time)

Blood Bank of Delmarva

Newark, DE • On-site

Part-time

Posted 10 days ago

Job description

Responsibilities

Contact Center Associate (Part-Time)

Blood Bank of Delmarva

Christiana Donor Center/Headquarters - Newark, DE (Hybrid)

Join our life saving mission!

Schedule:

20 Hours per week - Part-Time Hours on Weekends & Mondays Required

(Must be available to 2 weeks of full-time training before beginning part-time schedule)

The Contact Center Associate (Part-Time) reports to the Supervisor of the Call Center and is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering donors at time of presentation for all donation platforms to meet the current product needs to assure the effective and efficient supply of blood products to meet the needs of the hospitals and patients served by BBD. This position is considered "essential" during severe weather or emergency operation events.

  • Places outbound calls to current blood donors and perspective new donors to recruit, prescreen and schedule appointments in a manner that allows efficient use of BBD resources and maximizes the potential products collected from the engaged donor.
  • Speaks respectfully and warmly with donors on the phone in an effort to assure commitment of the donor to make and keep an appointment. Schedules the appointment using current donor relationship management software.
  • Receives inbound calls from donors with the primary goal of scheduling the donor for an appointment or to address other general concerns or questions that the donor might raise while on the phone. At all times provides superior customer service to the donor while working to meet the needs of the individual on the phone. Handles inbound calls designated for operator from main automated attendant, responding to general inquiries or forwarding call to proper destination.
  • Schedules future appointments through direct contact with donors in the donor room and canteen areas upon the completion of their current donation. Emphasizes the benefits and importance of repeat donations to the community welfare.  Encourages donors to become regular, more frequent donors by providing excellent customer service during the interaction with the donor.
  • Performs data entry to update donor demographic or preference information within the donor relationship management software in use at BBD. Assures accuracy of the data entry information to provide the donor with excellent service
  • Performs donor registration. Maintains confidentiality of all donor information.  Follows Donor Services SOPs for registration and performs these duties in compliance with BBD SOPs, AABB and FDA standards and regulations.
  • Exemplifies BBD's Core Values and meets or exceeds customer service expectations.
Qualifications
  • High School Diploma or equivalent.
  • 2+ years of experience making outbound calls in a call center using documentation software.
  • A working knowledge to read and interpret medical, technical, regulatory, and quality procedures.
  • Basic knowledge of computer software packages such as Microsoft Office and Outlook.
  • Experience communicating effectively at a variety of levels according to situational requirements with the ability to communicate both positive and negative information to donors and staff in a way that assures understanding and acceptance, and work on multiple tasks when necessary solving donor-related and procedural problems.
Overview

Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS and healthcare partners. BBD is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. BBD serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit delmarvablood.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

Employment Type: PART_TIME

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