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Donation Call Center Jobs (NOW HIRING)

Salvation Army

Call Center Associate

Wilkes Barre, PA · On-site

Overview The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous ... Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and ...

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How much do donation call center jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for donation call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a typical day look like for a Donation Call Center representative, and how do they work with team members?

A typical day for a Donation Call Center representative involves handling inbound and outbound calls to potential donors, addressing questions about donation processes, and accurately recording donor information. Representatives often collaborate with team leads and supervisors to meet fundraising goals and share best practices for donor engagement. Team meetings or briefings are common to discuss campaign updates, review performance metrics, and provide mutual support. The work environment is usually fast-paced, with clear performance targets, and representatives often work closely together to ensure a positive donor experience and maximize contributions.

What are the key skills and qualifications needed to thrive as a Donation Call Center Representative, and why are they important?

To thrive as a Donation Call Center Representative, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes secure payment processing tools is important. Outstanding interpersonal skills, resilience, and a positive attitude help build rapport with donors and handle objections effectively. These skills are crucial for meeting fundraising goals and providing a positive experience that encourages ongoing donor support.

What is the difference between Donation Call Center vs Fundraising Associate?

AspectDonation Call CenterFundraising Associate
Required CredentialsHigh school diploma or equivalent; training in communication skillsBachelor's degree often preferred; experience in fundraising beneficial
Work EnvironmentCall centers, office setting, fast-pacedOffice or event settings, more face-to-face interaction
Employer & Industry UsageNonprofits, charities, telefundraising firmsNonprofits, charitable organizations, development departments
Common Search & ComparisonCustomer service, telefundraising, donation processingFundraising, donor relations, development work

The Donation Call Center role primarily involves making outbound calls to solicit donations, focusing on communication skills and call center environment. In contrast, a Fundraising Associate often engages in broader fundraising activities, including event planning and donor relations, with more face-to-face interaction. Both roles support nonprofit fundraising efforts but differ in scope, environment, and required experience.

What is a Donation Call Center?

A Donation Call Center is a specialized customer service center where agents handle phone calls from individuals who wish to make charitable contributions. These centers are often operated by non-profit organizations or companies on their behalf to process donations, answer donor questions, and provide information about fundraising campaigns. Agents are trained to provide excellent customer service, handle sensitive information securely, and accurately process donation transactions. The goal is to facilitate smooth, secure, and positive experiences for donors, helping organizations raise funds and build supporter relationships.
Infographic showing various Donation Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Associate

Call Center Associate

The Salvation Army

Wilkes Barre, PA

$13/hr

Other

Posted 15 days ago

Salvation Army rating

6.2

Company rating: 6.2 out of 10

Based on 344 frontline employees who took The Breakroom Quiz

474th of 681 rated non-profit organizations

Job description

Call Center Associate

Job Locations US-PA-Wilkes-Barre

Job ID

2026-15233

Category

Customer Service

Compensation Min

USD $12.50/Hr.

Compensation Max

USD $13.00/Hr.

Type

Regular Full-Time

Overview

The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors.

Responsibilities

The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.Duties and Responsibilities:

  • Respond to all communications in a courteous, professional, and timely manner.

  • Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.

  • Handle all inquiries and concerns calmly and respectfully.

  • Communicate effectively with donors regarding pickups or issues related to donated vehicles.

  • Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.

  • If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.

  • Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.

  • Assist donors by rescheduling pickups or resolving any issues that may arise.

  • Escalate complex issues to the Assistant Director or Director as needed.

  • Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork

Qualifications

Qualifications:

  • Good command of the English language, both verbal and written.

  • Strong attention to detail and proofreading skills.

  • Professional demeanor with strong interpersonal and customer service skills.

  • Working knowledge of computers & Microsoft products.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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