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Donation Associate information

What is a donation associate?

Donation Associates are professionals who assist in collecting, sorting, and processing donated goods in organizations such as thrift stores, charities, or non-profits. Their responsibilities often include receiving donations from the public, ensuring items meet quality standards, organizing inventory, and sometimes helping customers or donors. Donation Associates play a crucial role in ensuring that donated items are safely and efficiently handled, supporting the organization's mission to redistribute goods or raise funds. This position often requires good organizational skills, customer service abilities, and sometimes physical stamina for lifting and moving items.

What are the key skills and qualifications needed to thrive as a donation associate?

To thrive as a Donation Associate, you need strong customer service skills, attention to detail, and the ability to handle and sort donated goods, often requiring a high school diploma or equivalent. Familiarity with inventory management systems and point-of-sale (POS) software is typically beneficial. Excellent interpersonal skills, teamwork, and a strong work ethic help you engage donors and maintain a positive environment. These abilities are essential for efficiently processing donations, supporting organizational goals, and creating a positive experience for donors and shoppers.

What are some common challenges donation associates face when processing incoming donations, and how can they be managed?

Donation Associates often encounter challenges like sorting high volumes of varied donated items, handling heavy or bulky goods, and ensuring all items meet organizational quality standards. Staying organized, communicating effectively with team members, and following established sorting guidelines help manage these challenges. Many organizations provide training and encourage teamwork to create a supportive environment, making it easier to process donations efficiently and maintain a positive donor experience.

What is the difference between Donation Associate vs Fundraising Coordinator?

AspectDonation AssociateFundraising Coordinator
Primary RoleAssist with donation processing, donor communication, and data entryPlan, organize, and execute fundraising campaigns and events
Required SkillsCustomer service, data management, communicationEvent planning, donor relations, project management
Work EnvironmentNonprofit organizations, charity events, office settingsNonprofits, community organizations, event venues
Common CertificationsNone required, but familiarity with CRM software helpfulFundraising or nonprofit certifications advantageous

While both roles support nonprofit missions, a Donation Associate primarily handles donation processing and donor communication, whereas a Fundraising Coordinator focuses on planning and executing fundraising campaigns. The roles often overlap in nonprofit settings, but their core responsibilities differ in scope and focus.

What does a donation associate do at Goodwill?

A donation associate at Goodwill is responsible for accepting, sorting, and processing donated items, ensuring they are properly organized for resale. They may also assist donors, maintain the donation area, and help with inventory management using basic tools or systems. The role often requires good customer service skills and physical activity, such as lifting and standing for extended periods.

What are the most commonly searched types of Donation jobs in Nevada?

The most popular types of Donation jobs in Nevada are:

What cities in Nevada are hiring for Donation Associate jobs?

Cities in Nevada with the most Donation Associate job openings:

Donation Associate jobs near you

Donation Attendant - Las Vegas, Henderson Store

Henderson, NV • On-site

Salvation Army Western Territory
Non-Profits • 5 - 10K employees
Learn more about Salvation Army Western Territoryexternal

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Salvation Army rating

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

Job description

Donation Attendant

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Henderson Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee benefits offered include:

  • Opportunity for career growth
  • Paid time off
  • Employee Discounts
  • Employee Referral Bonuses
  • Monthly management incentive bonus
  • Medical, Dental, and Vision
  • Retirement Plan
  • AFLAC
  • Employee Assistance Program (EAP)

As our enthusiastic and hardworking Donation Attendant, you will be responsible for (but not limited to):

  • Maintaining and cleaning up the area in and around the Donation trailer/pod at the beginning and end of each shift
  • Assisting the donor in the receipt of donated items from the donor and provide receipt
  • Maintaining all reports and paperwork as instructed by Supervisor
  • Separating and sorting all donated material into the proper containers, and properly stack material as instructed by the Supervisor
  • Assisting TSA PA/Drivers with loading donations on to trucks as necessary
  • Informing the supervisor of needed items prior to running out (i.e.: brooms, receipts, totes, carts, etc.)
  • Securing and locking Donation trailer/pod at the end of each shift

Qualifications to be considered for this position include:

  • High School diploma or GED equivalent required.
  • Must pass background check, which will include Criminal History and Sex Offender Registry.
  • Ability to read and write and to understand and follow both written and verbal instructions.
  • Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical demands include:

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
  • Ability to move product up to 75lbs.
  • Ability to perform various repetitive motion tasks.
  • Must be able to perform duties with or without reasonable accommodation

Schedule:

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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